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I hope someone can help!
I have had a Presonus account for years and have logged into to it countless times without issue.

When I set up my Presonus account all those years ago Presonus asked for (1) a Username and (2) a Password.

When tried to login to my account today, the login details for what Presonus are asking has changed form 'Username' to 'email'. This change won't let me login into my existing account because I don't have an email linked to my Username, also I am unable to contact support to open a ticket because you need to be logged in to your account to do that.

Can someone please help from Presonus to correct this issue.

Thank you,
Scott

Studio One Professional v4.5.2, Apple iMac Pro 14 core, 128gb memory, 4TB SSD. MacOS Mojave, Presonus 192, DP88, RC500, ADL600, Focusrite ISA430, TC4000 reverb, SPL Phonitor, Event Opal monitors. HD800s mastering reference headphones. Sequential Prophet 12, Korg Pa3x, Roland Fp7-F, MOTU midi express 128, Xkey air 37, Studiolive CS18, plus loads of microphones and plugins etc
User avatar
by Bbd on Fri Jul 19, 2019 6:44 am
I sent you a PM.

Bbd

Please add your specs to your SIGNATURE.
Search the STUDIO ONE 4 ONLINE MANUAL. Access your MY.PRESONUS account.
OVERVIEW of how to get your issue fixed or the steps to create a SUPPORT TICKET.
Needs to include: 1) One Sentence Description 2) Expected Results 3) Actual Results 4) Steps to Reproduce.


OS: Win 10 x64 Home, Studio One Pro 4.x, Notion 6, Series III 24, Studio 192, Haswell CPU: i7 4790k @ 4.4GHz, RAM: 16GB, Faderport 8/16, Central Station +, PreSonus Sceptre S6, Eris 3.5, ELAC Sub, ATOM
User avatar
by Trucky on Fri Jul 19, 2019 7:44 am
Scott-

Even though the prompt asks for an email address, did you try logging in with your username?

I'm still able to log in with my username.

Bbd submitted your issue to the Forum Admins to get this working for you.

Please add your specs to your SIGNATURE.
Search the STUDIO ONE 4 ONLINE MANUAL. Access your MY.PRESONUS account.
OVERVIEW of how to get your issue fixed or the steps to create a SUPPORT TICKET.
Needs to include: 1) One Sentence Description 2) Expected Results 3) Actual Results 4) Steps to Reproduce.


Windows 10 Pro 64-bit (v1903: Build 18362.239), Studio One 4.5.2 Pro | Notion 6.5 | Universal Control v3.1.0.53214
Dell Inspiron 17 5770 (Intel Core i7-8550U 1.8 GHz, 4GB AMD Radeon 530 Graphics, 16GB RAM, Samsung 860 EVO 2TB SSD
StudioLive Series III 32 v2.1.16232
User avatar
by musicchamber on Fri Jul 19, 2019 7:49 am
Hi Trucky, yes I tried that. I normally login ok and never had an issue with the login details.

Sorry Trucky, but I think I pressed report this post before trying again with this reply! HaHa.

Studio One Professional v4.5.2, Apple iMac Pro 14 core, 128gb memory, 4TB SSD. MacOS Mojave, Presonus 192, DP88, RC500, ADL600, Focusrite ISA430, TC4000 reverb, SPL Phonitor, Event Opal monitors. HD800s mastering reference headphones. Sequential Prophet 12, Korg Pa3x, Roland Fp7-F, MOTU midi express 128, Xkey air 37, Studiolive CS18, plus loads of microphones and plugins etc
User avatar
by Trucky on Fri Jul 19, 2019 7:54 am
Scott-

No worries. The Admins have been notified to help get this working for you.

Please add your specs to your SIGNATURE.
Search the STUDIO ONE 4 ONLINE MANUAL. Access your MY.PRESONUS account.
OVERVIEW of how to get your issue fixed or the steps to create a SUPPORT TICKET.
Needs to include: 1) One Sentence Description 2) Expected Results 3) Actual Results 4) Steps to Reproduce.


Windows 10 Pro 64-bit (v1903: Build 18362.239), Studio One 4.5.2 Pro | Notion 6.5 | Universal Control v3.1.0.53214
Dell Inspiron 17 5770 (Intel Core i7-8550U 1.8 GHz, 4GB AMD Radeon 530 Graphics, 16GB RAM, Samsung 860 EVO 2TB SSD
StudioLive Series III 32 v2.1.16232
User avatar
by musicchamber on Fri Jul 19, 2019 7:55 am
Thank you :)

You guys Rock!

Studio One Professional v4.5.2, Apple iMac Pro 14 core, 128gb memory, 4TB SSD. MacOS Mojave, Presonus 192, DP88, RC500, ADL600, Focusrite ISA430, TC4000 reverb, SPL Phonitor, Event Opal monitors. HD800s mastering reference headphones. Sequential Prophet 12, Korg Pa3x, Roland Fp7-F, MOTU midi express 128, Xkey air 37, Studiolive CS18, plus loads of microphones and plugins etc
User avatar
by Trucky on Fri Jul 19, 2019 7:57 am
Is "musicchamber" the username you've been using to log in?

Please add your specs to your SIGNATURE.
Search the STUDIO ONE 4 ONLINE MANUAL. Access your MY.PRESONUS account.
OVERVIEW of how to get your issue fixed or the steps to create a SUPPORT TICKET.
Needs to include: 1) One Sentence Description 2) Expected Results 3) Actual Results 4) Steps to Reproduce.


Windows 10 Pro 64-bit (v1903: Build 18362.239), Studio One 4.5.2 Pro | Notion 6.5 | Universal Control v3.1.0.53214
Dell Inspiron 17 5770 (Intel Core i7-8550U 1.8 GHz, 4GB AMD Radeon 530 Graphics, 16GB RAM, Samsung 860 EVO 2TB SSD
StudioLive Series III 32 v2.1.16232
User avatar
by musicchamber on Fri Jul 19, 2019 7:58 am
Yes musicchamber is what I have always used to login.

Studio One Professional v4.5.2, Apple iMac Pro 14 core, 128gb memory, 4TB SSD. MacOS Mojave, Presonus 192, DP88, RC500, ADL600, Focusrite ISA430, TC4000 reverb, SPL Phonitor, Event Opal monitors. HD800s mastering reference headphones. Sequential Prophet 12, Korg Pa3x, Roland Fp7-F, MOTU midi express 128, Xkey air 37, Studiolive CS18, plus loads of microphones and plugins etc
User avatar
by Trucky on Fri Jul 19, 2019 8:23 am
Sent you a pm regarding your email address.

Also, a couple things to try...

1. Try using Google Chrome to login.
2. Clear browser cache

Please add your specs to your SIGNATURE.
Search the STUDIO ONE 4 ONLINE MANUAL. Access your MY.PRESONUS account.
OVERVIEW of how to get your issue fixed or the steps to create a SUPPORT TICKET.
Needs to include: 1) One Sentence Description 2) Expected Results 3) Actual Results 4) Steps to Reproduce.


Windows 10 Pro 64-bit (v1903: Build 18362.239), Studio One 4.5.2 Pro | Notion 6.5 | Universal Control v3.1.0.53214
Dell Inspiron 17 5770 (Intel Core i7-8550U 1.8 GHz, 4GB AMD Radeon 530 Graphics, 16GB RAM, Samsung 860 EVO 2TB SSD
StudioLive Series III 32 v2.1.16232
User avatar
by musicchamber on Fri Jul 19, 2019 8:31 am
I don't use anything to do with Google, I don't trust the company in regards to privacy etc.

I have tried it again in Firefox and it is the same as in Safari. Just won't accept my details etc.

Studio One Professional v4.5.2, Apple iMac Pro 14 core, 128gb memory, 4TB SSD. MacOS Mojave, Presonus 192, DP88, RC500, ADL600, Focusrite ISA430, TC4000 reverb, SPL Phonitor, Event Opal monitors. HD800s mastering reference headphones. Sequential Prophet 12, Korg Pa3x, Roland Fp7-F, MOTU midi express 128, Xkey air 37, Studiolive CS18, plus loads of microphones and plugins etc
User avatar
by Trucky on Fri Jul 19, 2019 8:34 am
Did you see the pm (regarding your email) I sent?

Please add your specs to your SIGNATURE.
Search the STUDIO ONE 4 ONLINE MANUAL. Access your MY.PRESONUS account.
OVERVIEW of how to get your issue fixed or the steps to create a SUPPORT TICKET.
Needs to include: 1) One Sentence Description 2) Expected Results 3) Actual Results 4) Steps to Reproduce.


Windows 10 Pro 64-bit (v1903: Build 18362.239), Studio One 4.5.2 Pro | Notion 6.5 | Universal Control v3.1.0.53214
Dell Inspiron 17 5770 (Intel Core i7-8550U 1.8 GHz, 4GB AMD Radeon 530 Graphics, 16GB RAM, Samsung 860 EVO 2TB SSD
StudioLive Series III 32 v2.1.16232
User avatar
by musicchamber on Fri Jul 19, 2019 8:36 am
Yes I saw that pm, and tried my email address, but still doesn't work :(

Studio One Professional v4.5.2, Apple iMac Pro 14 core, 128gb memory, 4TB SSD. MacOS Mojave, Presonus 192, DP88, RC500, ADL600, Focusrite ISA430, TC4000 reverb, SPL Phonitor, Event Opal monitors. HD800s mastering reference headphones. Sequential Prophet 12, Korg Pa3x, Roland Fp7-F, MOTU midi express 128, Xkey air 37, Studiolive CS18, plus loads of microphones and plugins etc
User avatar
by Trucky on Fri Jul 19, 2019 8:55 am
OK. Someone will be contacting you via email to get this resolved. Please update the results here once they get it working again. Thanks!

Please add your specs to your SIGNATURE.
Search the STUDIO ONE 4 ONLINE MANUAL. Access your MY.PRESONUS account.
OVERVIEW of how to get your issue fixed or the steps to create a SUPPORT TICKET.
Needs to include: 1) One Sentence Description 2) Expected Results 3) Actual Results 4) Steps to Reproduce.


Windows 10 Pro 64-bit (v1903: Build 18362.239), Studio One 4.5.2 Pro | Notion 6.5 | Universal Control v3.1.0.53214
Dell Inspiron 17 5770 (Intel Core i7-8550U 1.8 GHz, 4GB AMD Radeon 530 Graphics, 16GB RAM, Samsung 860 EVO 2TB SSD
StudioLive Series III 32 v2.1.16232
User avatar
by musicchamber on Fri Jul 19, 2019 9:01 am
A big Thank You to Bbd and yourself for helping out.
Presonus tech support are now in touch and helping me resolve the issue.

Studio One Professional v4.5.2, Apple iMac Pro 14 core, 128gb memory, 4TB SSD. MacOS Mojave, Presonus 192, DP88, RC500, ADL600, Focusrite ISA430, TC4000 reverb, SPL Phonitor, Event Opal monitors. HD800s mastering reference headphones. Sequential Prophet 12, Korg Pa3x, Roland Fp7-F, MOTU midi express 128, Xkey air 37, Studiolive CS18, plus loads of microphones and plugins etc
User avatar
by musicchamber on Fri Jul 19, 2019 9:06 am
My problem has now been resolved with everyones help!

Studio One Professional v4.5.2, Apple iMac Pro 14 core, 128gb memory, 4TB SSD. MacOS Mojave, Presonus 192, DP88, RC500, ADL600, Focusrite ISA430, TC4000 reverb, SPL Phonitor, Event Opal monitors. HD800s mastering reference headphones. Sequential Prophet 12, Korg Pa3x, Roland Fp7-F, MOTU midi express 128, Xkey air 37, Studiolive CS18, plus loads of microphones and plugins etc
User avatar
by Trucky on Fri Jul 19, 2019 9:16 am
Awesome! I'll update this as solved.

Please add your specs to your SIGNATURE.
Search the STUDIO ONE 4 ONLINE MANUAL. Access your MY.PRESONUS account.
OVERVIEW of how to get your issue fixed or the steps to create a SUPPORT TICKET.
Needs to include: 1) One Sentence Description 2) Expected Results 3) Actual Results 4) Steps to Reproduce.


Windows 10 Pro 64-bit (v1903: Build 18362.239), Studio One 4.5.2 Pro | Notion 6.5 | Universal Control v3.1.0.53214
Dell Inspiron 17 5770 (Intel Core i7-8550U 1.8 GHz, 4GB AMD Radeon 530 Graphics, 16GB RAM, Samsung 860 EVO 2TB SSD
StudioLive Series III 32 v2.1.16232

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