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Hi Peeps,

I am currently trying out my licensed Studio One 3 Pro on my new Surface Pro.

Last night, all was fine but when I started Studio One this morning a dialogue box popped up telling me that it was not licensed on this computer.

I am currently touring around Europe (Bruges as I type) so if I had been unable to access the internet, due to no wifi or phone signal, in order to re-activate Studio One I wouldn't have been able to use it this morning.

Any ideas as to why Studio One thought it wasn't licensed?

cheers

andy

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by Trucky on Thu Sep 13, 2018 7:54 pm
Andy-

Please create a Support Ticket for licensing issues:

Create a SUPPORT TICKET and/or Post Issue.
Needs to include: 1) One Sentence Description 2) Expected Results 3) Actual Results 4) Steps to Reproduce.[/b]

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Needs to include: 1) One Sentence Description 2) Expected Results 3) Actual Results 4) Steps to Reproduce.


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by andymorris2 on Sat Sep 15, 2018 1:09 pm
Trucky wroteAndy-

Please create a Support Ticket for licensing issues:

Create a SUPPORT TICKET and/or Post Issue.
Needs to include: 1) One Sentence Description 2) Expected Results 3) Actual Results 4) Steps to Reproduce.[/b]


Hi,

Thanks for your reply.

I was thinking of raising a ticket but I can't see the point based on the fact that I am unable to give any steps to reproduce the issue.

Since re-registering I have managed to start Studio One twice without any licensing issues.

If it does happen again I will report back here.

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by graytermedia on Sat Sep 15, 2018 2:56 pm
It still might be worth opening a ticket. I had a similar authorization issue last year, and they took care of it immediately after opening the ticket.

tg

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by scottyo7 on Sun Sep 16, 2018 4:21 am
In the past I've had Studio One lose 'authentication' due to a new wifi card and/or new router.
Since you've said you abroad, maybe different WiFi's or ISP's are the issue?
Firewalls may cause it too so if you're on a corporate WiFi that's something to check. ;)

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by Jemusic on Sun Sep 16, 2018 5:07 pm
I have experienced this on a few occasions with V3. In may case it happens if I have installed and authorised Studio One off line. I do it this way because my audio machine is off line. However if for some reason I was accidentally on line at the time of booting Studio One then this would happen and I would have to use an activation to get it working. And then go in to my account and reset my activations.

Good news is V4 does not do this at all now. So it seems that issue has been addressed.

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by andymorris2 on Mon Sep 17, 2018 7:12 am
graytermedia wroteIt still might be worth opening a ticket.


Thanks, yeah, I agree. I will see if it happens again... So far, so good, since the last activation :)

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by andymorris2 on Mon Sep 17, 2018 7:15 am
scottyo7 wrotemaybe different WiFi's or ISP's are the issue?


Possibly, although I generally don't bother with WiFi when using Studio One unless I have forgotten to turn tethering off, or, in this case, to reply to a forum post. Studio One is currently playing my ambient drivel as I type :lol:

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Intel Core™i7-3820QM Quad Core Mobile Processor 2.70GHz 8MB cache | Intel HM77 Express Chipset | 16GB SAMSUNG 1600MHz SODIMM DDR3 RAM | NVIDIA GeForce GTX 675M - 2.0GB DDR5 Video RAM | 500GB Samsung 850 Pro SSD | 1TB Samsung 850 Pro SSD | Windows 10 Pro | Roland OCTA-CAPTURE | SONAR Platinum | |Studio One Pro | Too many VSTi's to list here | KRK KNS-8400 Headphones | Roland JP-8000 | Oberheim OB12 | Novation Nova | Gibson SG Special | PRS Studio
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by andymorris2 on Mon Sep 17, 2018 7:19 am
Jemusic wroteI have experienced this on a few occasions with V3. In may case it happens if I have installed and authorised Studio One off line. I do it this way because my audio machine is off line. However if for some reason I was accidentally on line at the time of booting Studio One then this would happen and I would have to use an activation to get it working. And then go in to my account and reset my activations.

Good news is V4 does not do this at all now. So it seems that issue has been addressed.


Hi Jeff, how are you? We haven't spoken for a while :)

Your comment about V4 is interesting... I haven't made the jump yet. I've only been using Studio One as a hard disk recorder while playing with my modular hardware stuff...

I will also try different sequences of power up, with WiFi already connected, see if that makes a difference.

cheers

andy

Home Page | SoundCloud | Bandcamp

Intel Core™i7-3820QM Quad Core Mobile Processor 2.70GHz 8MB cache | Intel HM77 Express Chipset | 16GB SAMSUNG 1600MHz SODIMM DDR3 RAM | NVIDIA GeForce GTX 675M - 2.0GB DDR5 Video RAM | 500GB Samsung 850 Pro SSD | 1TB Samsung 850 Pro SSD | Windows 10 Pro | Roland OCTA-CAPTURE | SONAR Platinum | |Studio One Pro | Too many VSTi's to list here | KRK KNS-8400 Headphones | Roland JP-8000 | Oberheim OB12 | Novation Nova | Gibson SG Special | PRS Studio
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by andymorris2 on Mon Sep 17, 2018 7:34 am
Well, restarted my Surface Pro with tethering already on and WiFi connected. Studio One started okay.

So, to recap, I was in Bruges on Wednesday night and Studio One fired up okay.

Thursday morning, still in Bruges, Studio One said it wasn't licensed and I had to re-activate it.

Since then I have fired up Studio One in Amsterdam and, today, in a little village called Amelinghausen, Germany, and not experienced any problems.

I guess I should let this lie for the time being and see how it goes for the rest of the trip...

cheers, and thanks for your patience,

andy

Home Page | SoundCloud | Bandcamp

Intel Core™i7-3820QM Quad Core Mobile Processor 2.70GHz 8MB cache | Intel HM77 Express Chipset | 16GB SAMSUNG 1600MHz SODIMM DDR3 RAM | NVIDIA GeForce GTX 675M - 2.0GB DDR5 Video RAM | 500GB Samsung 850 Pro SSD | 1TB Samsung 850 Pro SSD | Windows 10 Pro | Roland OCTA-CAPTURE | SONAR Platinum | |Studio One Pro | Too many VSTi's to list here | KRK KNS-8400 Headphones | Roland JP-8000 | Oberheim OB12 | Novation Nova | Gibson SG Special | PRS Studio
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by Steve Carter on Mon Sep 17, 2018 11:03 pm
Steer clear of Bruges ~ good luck :punk:

Windows 10 Pro/i7 6800k @3.4Ghz/16Gb ram. Studio One Pro, Melodyne Editor 4, Vocalign Project, Superior Drummer 3, Izotope N2-O8 and various other plugins. Focusrite Saffire Pro 40, Faderport, Focal Alpha 50's, Korg Pa3x, Korg Pad Kontrol, numerous guitars, basses & other antiquated outboard gear.
Maybe one day I'll actually finish a project!

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