AudioBox USB, AudioBox Stereo and AudioBox Studio
Music Creation Suite (PS-49 Keyboard, Studio One, Notion, Nimbit, XLR cable, M7 Mic, Headphones and USB 2.0 Hub)
Music Creation Suite (PS-49 Keyboard, Studio One, Notion, Nimbit, XLR cable, M7 Mic, Headphones and USB 2.0 Hub)
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I just bought a brand new USB96, trying to connect to a Dell XPS windows 11 laptop with only USB-C ports.
When I plug the 96 into an Anker USB-C 5-in-1 adapter, it is not recognized in any USB port. When I plug the 96 into the generic adapter that came from Dell, it does work, and is recognized by the Universal Controller. Why do you suppose that is? |
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Some USB devices work fine plugged into external hubs but audio interfaces generally work best plugged directly into a USB port on a computer. Check the specs for your laptop and the external hub to see if the USB ports are USB 2.0 compatible because the AudioBox 96 has a USB 2.0 port.
https://www.presonus.com/products/AudioBox-USB-96/features
PLEASE ADD YOUR SYSTEM SPECS TO YOUR SIGNATURE.
Download the SO 6 PDF MANUAL. Access your MY.PRESONUS account. OVERVIEW of how to get your issue fixed or the steps to create a SUPPORT TICKET. Needs to include: 1) Subject 2) Description 3) Country 4) Product 5) OS 6) Audio Software Windows 11 Pro 64-bit (23H2), Studio One 6.6 Professional | Notion 6.8.2 | Universal Control v4.2.0.96206 Intel NUC 13 (Intel i5-1340P, Intel Iris Xe Graphics, 32GB RAM, 2TB SSD, Revelator, SIII 32 |
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Trucky is right. Very often external hubs do not work well. It can be a connectivity or a power issue.
Your Audiobox may simply not be getting enough power from the Anker. I've always had much better luck with external hubs and docking stations that have their own power supplies.
https://soundcloud.com/cristofe-chabot/sets/main
PC'S: HP XW6000 Dual 3.2GHz Intel Xeon, 8GB RAM WinXP SP2 HP 6005 Pro AMD Athalon X2 B24 3.0Ghz, 4GB RAM Win8 Pro Dell Latitude E6410 Laptop Intel i5 2.67Ghz 8GB RAM Win7 Pro x64 Audio Interfaces: Terratec EWS88MT PCI (2), Audiobox 1818VSL USB & Firestudio 26x26 Firewire, Line 6 PodXT, Roland GS-10, NI Rig Kontrol 3 Monitors: Yamaha HS50M's DAW: S1 3.2.1 Pro To add your software and hardware specs to your signature to make it easier for us to help you, click HERE. |
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