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Hi! I have just bought a 24c and hooked it up to my M1 Mac mini. The Mac doesn’t see the unit at all. Any ideas?
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by Trucky on Wed Jun 23, 2021 2:01 pm
Please submit a Support Ticket for this issue.
https://support.presonus.com/hc/en-us/requests/new

Please add your specs to your SIGNATURE.
Download the STUDIO ONE 5 PDF MANUAL. Access your MY.PRESONUS account.
OVERVIEW of how to get your issue fixed or the steps to create a SUPPORT TICKET.
Needs to include: 1) One Sentence Description 2) Expected Results 3) Actual Results 4) Steps to Reproduce.


Windows 11 Pro 64-bit (21H2), Studio One 5.4 Pro | Notion 6.8.1 | Universal Control v3.6.0.66460
Dell Inspiron 17 5770 (Intel Core i7-8550U 1.8 GHz, 4GB AMD Radeon 530 Graphics, 16GB RAM, Samsung 860 EVO 2TB SSD
Series III 32 v2.5.17953, Revelator io24 v1.13
User avatar
by mycbeats on Tue Jun 29, 2021 12:01 pm
I can personally confirm the IOstation works with M1 Macs.

Ensure the Universal Control is installed and it shows up there. Also make sure the power adapter is used as it does support power over USB due to motorized fader needing 12v.

Toronto, Canada
Project engineer by day, sound connoisseur by night.

Main Rig: Windows 10 (2004) 64-bit, Ryzen 3900x, 32GB RAM, GTX 960, 4K + Triple Touchscreens
Presonus 192, Faderport v2, Atom SQ, Akai Advance 49, Keystation 61 mk3, 2x Behringer X-Touch Mini + way too many synths.

Mobile Rig: MBP M1/16GB, Atom SQ, IOstation
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by alastairdixon on Tue Jun 29, 2021 12:16 pm
Thank you for your help. I go to grips with it last night. The unit was from Amazon and must of been 5 firmware versions out of date. I managed to update the firmware on a Windows machine and plugged it in to the M1 and badda bing!
User avatar
by Trucky on Tue Jun 29, 2021 12:20 pm
Glad to hear you got it working!

I'll mark it SOLVED.

Please add your specs to your SIGNATURE.
Download the STUDIO ONE 5 PDF MANUAL. Access your MY.PRESONUS account.
OVERVIEW of how to get your issue fixed or the steps to create a SUPPORT TICKET.
Needs to include: 1) One Sentence Description 2) Expected Results 3) Actual Results 4) Steps to Reproduce.


Windows 11 Pro 64-bit (21H2), Studio One 5.4 Pro | Notion 6.8.1 | Universal Control v3.6.0.66460
Dell Inspiron 17 5770 (Intel Core i7-8550U 1.8 GHz, 4GB AMD Radeon 530 Graphics, 16GB RAM, Samsung 860 EVO 2TB SSD
Series III 32 v2.5.17953, Revelator io24 v1.13
User avatar
by mycbeats on Wed Jun 30, 2021 8:48 am
I haven't looked into this but here is a tip to try for anyone who only has an M1.
If it is the same as other Presonus products, there will be a start up operation that puts the IOstation into bootloader which will force it to update the firmware when plugging it in.

Toronto, Canada
Project engineer by day, sound connoisseur by night.

Main Rig: Windows 10 (2004) 64-bit, Ryzen 3900x, 32GB RAM, GTX 960, 4K + Triple Touchscreens
Presonus 192, Faderport v2, Atom SQ, Akai Advance 49, Keystation 61 mk3, 2x Behringer X-Touch Mini + way too many synths.

Mobile Rig: MBP M1/16GB, Atom SQ, IOstation

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