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Hi! I have just bought a 24c and hooked it up to my M1 Mac mini. The Mac doesn’t see the unit at all. Any ideas?
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by Trucky on Wed Jun 23, 2021 2:01 pm
Please submit a Support Ticket for this issue.
https://support.presonus.com/hc/en-us/requests/new

PLEASE ADD YOUR SYSTEM SPECS TO YOUR SIGNATURE.
Download the SO 6 PDF MANUAL. Access your MY.PRESONUS account.
OVERVIEW of how to get your issue fixed or the steps to create a SUPPORT TICKET.
Needs to include: 1) Subject 2) Description 3) Country 4) Product 5) OS 6) Audio Software


Windows 11 Pro 64-bit (23H2), Studio One 6.5.2 Professional | Notion 6.8.2 | Universal Control v4.2.0.96206
Intel NUC 13 (Intel i5-1340P, Intel Iris Xe Graphics, 32GB RAM, 2TB SSD, Revelator, SIII 32
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by mycbeats on Tue Jun 29, 2021 12:01 pm
I can personally confirm the IOstation works with M1 Macs.

Ensure the Universal Control is installed and it shows up there. Also make sure the power adapter is used as it does support power over USB due to motorized fader needing 12v.

Toronto, Canada
Project engineer by day, sound connoisseur by night.

Main Rig: Windows 11 (21H2) 64-bit, Ryzen 3900x, 32GB RAM, RTX 2060, dual 4K Monitors
Presonus 192, Faderport v2, Atom SQ, Akai Advance 49, Keystation 61 mk3, 2x Behringer X-Touch Mini + way too many synths.

Mobile Rig: MBP M1/16GB, Atom SQ, IOstation
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by alastairdixon on Tue Jun 29, 2021 12:16 pm
Thank you for your help. I go to grips with it last night. The unit was from Amazon and must of been 5 firmware versions out of date. I managed to update the firmware on a Windows machine and plugged it in to the M1 and badda bing!
User avatar
by Trucky on Tue Jun 29, 2021 12:20 pm
Glad to hear you got it working!

I'll mark it SOLVED.

PLEASE ADD YOUR SYSTEM SPECS TO YOUR SIGNATURE.
Download the SO 6 PDF MANUAL. Access your MY.PRESONUS account.
OVERVIEW of how to get your issue fixed or the steps to create a SUPPORT TICKET.
Needs to include: 1) Subject 2) Description 3) Country 4) Product 5) OS 6) Audio Software


Windows 11 Pro 64-bit (23H2), Studio One 6.5.2 Professional | Notion 6.8.2 | Universal Control v4.2.0.96206
Intel NUC 13 (Intel i5-1340P, Intel Iris Xe Graphics, 32GB RAM, 2TB SSD, Revelator, SIII 32
User avatar
by mycbeats on Wed Jun 30, 2021 8:48 am
I haven't looked into this but here is a tip to try for anyone who only has an M1.
If it is the same as other Presonus products, there will be a start up operation that puts the IOstation into bootloader which will force it to update the firmware when plugging it in.

Toronto, Canada
Project engineer by day, sound connoisseur by night.

Main Rig: Windows 11 (21H2) 64-bit, Ryzen 3900x, 32GB RAM, RTX 2060, dual 4K Monitors
Presonus 192, Faderport v2, Atom SQ, Akai Advance 49, Keystation 61 mk3, 2x Behringer X-Touch Mini + way too many synths.

Mobile Rig: MBP M1/16GB, Atom SQ, IOstation
User avatar
by chtrooper on Fri Oct 27, 2023 5:42 pm
The ioStation 24c should work plug-and-play on any Mac device since it is Core Audio compliant. Nevertheless, I just had the same problem with mine on my macbook pro M1 and discovered now MacOS has a privacy feature activated by default that requires user permission to allow any new devices to connect. In my case the permission pop-up window disappeared immediately and did not give me time to click it, so I modified the permission requirements to allow any device and that solved the problem.

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