If you would like to help people on the forum here is a very basic procedure that will take a minimum of your time.
1) Select the View Unanswered Post icon
2) Pick a forum area that you have experience in.
3) Answer the question if you know the answer. If not look for other questions in areas you are familiar.
If you need more information to better understand the problem:
1) What computer are they using? What version of OS? What version of hardware or software?
2) If there is still vagueness then ask for the steps to reproduce the problem.
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