I did a factory reset through the menu and I had Studio one open. Suddently I got the message from windows that faderport 8 was found and it's now listed in Studio one and the version is V1.01

As soon as I update to V3.32 it's not listed anymore in windows or studio one.. is there a driver problem here?

Any solution?

Obviously S1 doesnt see the FP8.

With the Faderport switched on, open "Device Manager". Is it listed like this ? (not sure if you have two entries like me or just one - just check if its there)



If its not, then likely its either a driver issue (UC). Perhaps a clean install of the driver would help - I would recommend opening a support ticket with Presonus to let them assist you here. Also check if there are any "unknown devices" or something similar that Windows saw but just doesnt know what to do with.

If the Faderport is listed, then lets move on...

Make sure UC running. Please check your Windows Services: open your start menu and type "services" and hit enter. In this list go and find "Presonus Hardware Access Service". This should be running, and started automatically when Windows starts:



If this is also fine, then...

I recommend installing MIDI-OX from http://www.midiox.com/. Its a small tool that allows you to see the MIDI data being sent to/from your MIDI devices. Just make sure you select the FaderPort device in Options / MIDI devices. Make sure you don't do this with S1 running, as only one program at a time can open the same MIDI port to a device.

With that done, and your FaderPort in "waiting for Studio One" state, press some buttons and move some faders. You should see a similar output as this:



If you see MIDI data, its means UC is installed correctly, drivers are functioning, and your PC is receiving MIDI data from your FaderPort. At this point we can safely say that if S1 can't see it, it is mostly an S1 issue. Again, I would recommend to contact support directly in this case.

If not, then Windows does not see the FaderPort and in that case its likely not an S1 related issue.

I had a similar problem and after a lot of trouble shooting it turned out to be the USB cable. Although the cable was not faulty (other devices worked fine with it), it was apparently not doing something right for the FaderPort. Do you use the supplied cable?

Also try to directly connect it to your PC, and not via a USB hub. And disconnect any other MIDI devices you might have just to simplify troubleshooting.

Other than that the only thing that comes to mind is perhaps some overly active antivirus-like program, although I have to say that it's a bit of a long shot. In my experience its usually not the case.

Hope that helps and good luck.

bastiaanmarcscholtemeijer wroteObviously S1 doesnt see the FP8.

With the Faderport switched on, open "Device Manager". Is it listed like this ? (not sure if you have two entries like me or just one - just check if its there)

Untitled 4.jpg

If its not, then likely its either a driver issue (UC). Perhaps a clean install of the driver would help - I would recommend opening a support ticket with Presonus to let them assist you here. Also check if there are any "unknown devices" or something similar that Windows saw but just doesnt know what to do with.

Thank you for the response.

Here's the problem already with V3.32.

As soon as I hit Factory reset on the unit. It's listed under Device Manager. When I succesfully update the unit to V3.32 it's gone under Device Manager and when I hit reset once again it's back.

I've also tried with a different computer (two laptops) and both have the same issue.

It's defintely related with the firmware.

I'd do did a clean windows installation and only installed Studio one and the faderport 8 and I still have the same problem.

What version of S1 is installed?

I second the idea of a support ticket.

I think support in this case is the best option. I've never seen this in my setup, and I am not able to reproduce this.

matthewgorman wroteWhat version of S1 is installed?

I second the idea of a support ticket.

Studio One 4 Artist
v4.6.1 build 55987

I think it's not a studio one problem. As soon as I update to the latest firmware V3.32 windows does not see faderport 8 anymore. Only when I do a factory reset to V1.01. I haven't tried versions before V3.32 or know where to get them from.

I've send in a ticket. Let's see if they can solve the issue. Will update with solution if they have any.

Well I've figured it out with support.

Here's what I did.

They told me to install driver V3.0 and see if that worked.

I had to do a factory reset and installed update Universal Control v3.0.1.52030 and it worked. I was thinking what if the problem is that the latest driver is missing something from the ones before and it cannot be directly installed over the factory firmware (V1.01). I decided to install a later driver and grabbed the second latest driver v3.1.1.54569 and it worked too. Finally Universal Control v3.1.2.54970 and guess what, it worked!.

With the first firmware I noticed that it was downloading packages (11xx?) and with the last two only a numeric percentage in the displays.

It looks to me that the driver from 19th november 2019, cannot be installed directly over the factory firmware (V1.01). I assume that the latest driver is missing something, the v3.0.1.52030 has (and maybe others too)

So for anyone with the same issue, try above and see if it works!

Perhaps someone else can flash it back to Factory firmware and directly install the latest firmware. I'm betting you will have the same issue.

Great that you got it working! And also good you opened a ticket so that Presonus is aware and can update those installers.

I'm having the same issue. My FP8 randomly stopped working a couple of days ago. Updated firmware from the factory firmware and it's "waiting for host".

I will try the above and pray, thx.