Requests or concerns about the forum itself.
Technical Support requests should be logged directly at http://support.presonus.com
24 postsPage 1 of 2
1, 2
Recently I randomly get the Click here to verify you are human screen. I get it on all types of browsers (Chrome, Safari, Firefox, Edge) and all devices Windows 7 & 10, Android, IOS. It happens randomly on all situations, like browsing the forum, or replying the forum. I always tick 'Remember Me' when login in on my devices, so this basically shouldn't be happening.

Image

Mod note - adjustments made.

OS: Windows 10 Pro | HW: P9X79 • i7 3930K • 16GB • 3x EVO 860 • HD6450 (@WQHD) • RME AIO
User avatar
by roblof on Wed Dec 19, 2018 5:48 am
#metoo

Behringer Wing, iMac late 2015, Behringer X-Touch, X-Touch ONE, M-Air mr18, X-Air xr18, x32 with Dante/aes67, x32-rack with Dante/aes67, s16 and sd16 stageboxes, p16 monitor system, TurboSound iQ-speakers, Waves x-wsg with SoundGrid server, Motör 61, BCR-2000, StudioLive 24, FirePod 10, Apogee Ensemble, Alesis HD24, Studio One Pro v4, Notion 6, NI Komplete 11 Ultimate, Halion 6, Nuendo 10, Ableton Live 8 Suite, Reaper 4, misc Line6 gear/software, True Temperament Frets on basses and guitars, Korg Kronos, Roland vk-7, Behringer Deepmind 12, Behringer Neutron, Yamaha 02r.....
User avatar
by BobF on Wed Dec 19, 2018 5:02 pm
ditto

-

-------------------------------------------------------------
Studio One
Win10Pro x64 (1803) i7-6700 @3.8Ghz / 32G / 43" 4K
UMC1820 / Event PS8 / FaderPort 1 / KKS61MK2
Maschine MK3 / Waves Gold / Nomad IS3 / IKM Max / K11U
User avatar
by Steve Carter on Wed Dec 19, 2018 5:16 pm
Here too...!?

Windows 10 Pro/i7 6800k @3.4Ghz/16Gb ram. Studio One Pro, Melodyne Editor 4, Vocalign Project, Superior Drummer 3, Izotope N2-O8 and various other plugins. Focusrite Saffire Pro 40, Faderport, Focal Alpha 50's, Korg Pa3x, Korg Pad Kontrol, numerous guitars, basses & other antiquated outboard gear.
Maybe one day I'll actually finish a project!
User avatar
by Bbd on Wed Dec 19, 2018 7:13 pm
Agreed niles. It never sticks. Always have to sign in most of the time.

Bbd

Please add your specs to your SIGNATURE.
Search the STUDIO ONE 4 ONLINE MANUAL. Access your MY.PRESONUS account.
OVERVIEW of how to get your issue fixed or the steps to create a SUPPORT TICKET.
Needs to include: 1) One Sentence Description 2) Expected Results 3) Actual Results 4) Steps to Reproduce.


OS: Win 10 x64 Home, Studio One Pro 4.x, Notion 6, Series III 24, Studio 192, Haswell CPU: i7 4790k @ 4.4GHz, RAM: 16GB, Faderport 8/16, Central Station +, PreSonus Sceptre S6, Eris 3.5, ELAC Sub, ATOM
User avatar
by niles on Fri Dec 21, 2018 6:56 am
Hmmm, good to see it's not me. In the past I was thrown out on some occasions, but not as regular as happening now.

OS: Windows 10 Pro | HW: P9X79 • i7 3930K • 16GB • 3x EVO 860 • HD6450 (@WQHD) • RME AIO
User avatar
by tomscheutzlich on Fri Dec 21, 2018 7:43 am
Same here using Firefox. No problem w/ Chrome.

Tom Scheutzlich
QA Lead, PreSonus Software Ltd, Hamburg, Germany
---------------------------------------------------------------------------
MacBook Pro (Retina, 15-inch, Late 2013) / Apple 27" thunderbolt display (2560 x 1440) / macOS 10.14 & 10.15 Beta Path / PreSonus Studiolive 64 / Faderport 16 / PS-49 / Studio 6|8 / Quantum / Zoom UAC-2 / misc external gear & vintage junk
User avatar
by AlexTinsley on Fri Dec 21, 2018 11:53 am
It's load management feature of the forum to balance load on the server.

Timeout of sessions is normally 1 hour. I bumped it to 8 hours, however that may have no effect. As this may be an issue with your ISP.

We're validating the first three sets of numbers in your IPv4 address. Think of your IP address as A,B,C,D, we are validating A,B,C, and if any of those change even mid-session, it will log you out.

Internet Service Providers (ISPs) provide internet services using DHCP (Dynamic Host Control Protocol) where IPs are handed out to clients (their modems) asking for access. Normal (average / standard / customary) lease time for your IP is 72 hours, they don't give you a static IP unless you get a business account (for more $$$), your ISP change your IP to another address more often and whenever it wants at it's own choosing.

Some ISP's use proxies which connect to the forum, instead of you direct. In such cases your IP will or can change mid session, and the forum software will then assume you are not the same person, but someone trying to break in via the session code (a security feature). The security feature because of that will require you to log in again.

If you have two ISPs a a session sits too long, a firewall session times out and it can switch to the other ISP. Your IP address switches to the other one, and phpBB makes you log back in.

With the increased session time this shouldn't be an issue, however check with your ISP and even check your Router / Internet Modem settings to see if there something else causing you to be logged out prematurely.

Forum Admin
Please add your specs to your SIGNATURE.
Search the STUDIO ONE 4 ONLINE MANUAL. Access your MY.PRESONUS account.
OVERVIEW of how to get your issue fixed or the steps to create a SUPPORT TICKET.
Needs to include: 1) One Sentence Description 2) Expected Results 3) Actual Results 4) Steps to Reproduce.
User avatar
by nphd2k on Sat Dec 22, 2018 1:01 pm
All well and good, but it's timing me out *every* time I try to take an action in the beta forum within seconds of each other! For example, recently trying to post with an attachment put me in an endless loop of verification, but it did not actually take me to the login page, just "Prove Your Human".

Given that this has just started when all was fine in the past with our existing ISPs and connections, I don't think the problem is on our end and should not be put on us to dig around in settings that have worked until now.

Norman "Doc" Hart
Win 7, 64-bit; Pentium G620 @ 2.60 GHz; 8GB Memory
User avatar
by niles on Sun Dec 23, 2018 5:57 am
@AlexTinsley my main connection has a static IP and it happened there too. And even if I had a dynamic IP or switched to a VPN mid session, shouldn't the 'Remember me' cookie prevent me from being logged out?

It seems we are not alone btw.
viewtopic.php?f=151&t=33034

OS: Windows 10 Pro | HW: P9X79 • i7 3930K • 16GB • 3x EVO 860 • HD6450 (@WQHD) • RME AIO
User avatar
by nphd2k on Sun Dec 23, 2018 2:51 pm
Thanks for your support on this irksome issue! Alex's response reminds me of my IT days where software blames hardware and vice-versa. :-)

Norman "Doc" Hart
Win 7, 64-bit; Pentium G620 @ 2.60 GHz; 8GB Memory
User avatar
by PreAl on Wed Dec 26, 2018 1:15 pm
Well this is what Cakewalk's new forums looks like, maybe time to modernize around here...

https://discuss.cakewalk.com/index.php?/forum/34-deals/

Studio One Pro 4, Faderport 1, Atom, Focusrite Saffire Pro 40, Maschine Studio, Octapad SPD-30, Roland A300, Windows 10 Pro 64 bit. Intel i9 9900K, 32GB RAM,
EVGA Geforce 1070 (Nvidia drivers). A bigly amount of other gear.
User avatar
by MickMack on Fri Jan 04, 2019 10:20 am
I also have to constantly verify myself as a human! I have Chrome as a browser!

AMD Ryzen 5 1600 / 16gb Ram / 500/500gb SSD / Win 10 64bit /GeForce-GTX-1060-Grafikkarte/ Monitor BenQ 2560 x 1440 /Studio One 4.1 / Presonus Studio 192 / Roland JP8000 / Moog Sub 37 / Behringer Neutron / Korg MS-20 / Dynaudio BM5 MkII / Roland/Cakewalk A-500pro / Arturia Keystep / Arturia SparkLe / Presonus Faderport
U-he / Arturia V-Collection V6 / Dune 2 / NI Komplete Ultimate 11 / XLN Addictive Drums 2 / Sonic Charge Microtonic u.v.m.
User avatar
by jazzundso on Fri Jan 04, 2019 11:05 am
Same issue here. This "Verify you are human" message is incredibly annoying. It has always been annoying but I currently get it every time I submit or edit a posting. With Firefox. With Chrome. With Edge. And with Safari.

AlexTinsley wroteIt's load management feature of the forum to balance load on the server.

I don't know any other forum with that behaviour/feature.

nphd2k wroteGiven that this has just started when all was fine in the past with our existing ISPs and connections, I don't think the problem is on our end and should not be put on us to dig around in settings that have worked until now.

+1

AlexTinsley wroteWith the increased session time this shouldn't be an issue, however check with your ISP and even check your Router / Internet Modem settings to see if there something else causing you to be logged out prematurely.

We're now at least eight users with the exact same issue. I've got no login/session timeout problem in any other forum on this earth. I definitely won't check my ISP or check my Router / Internet Modem settings :roll: :?

Lukas Ruschitzka - composer, keyboardist, software developer from Mainz, Germany
http://www.lukas-ruschitzka.com || https://soundcloud.com/jazzundso || http://www.recording.de || http://www.youscreen.de

Core i7 3.24 GHz, Windows 7 (64 bit), 24 GB RAM, RME HDSP 9632, PreSonus FaderPort, PreSonus Monitorstation, PreSonus Eris 5

M-Audio Axiom Pro 61 - Clavia Nord Stage 2 - Moog Sub 37 - YAMAHA MoXF6 - Studio One 4 - Notion 6 - Sibelius 7.5 - EWQLSO Gold, EWQLS Choirs, VSL Special Edition, Spitfire Albion One, ProjectSAM Symphobia, Heavyocity Evolve, AEON, Damage, KOMPLETE 9 Ultimate
User avatar
by PreAl on Sun Jan 06, 2019 12:39 pm
Argh!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Just lost a large post because of this (and it's happened before - I should know better and paste it to the clipboard first before submitting. So today it's back with a vengeance.

This is absolutely a server side issue that needs to be fixed.
IMHO the forum software has anti spambot software that is not working correctly, and possibly cookie timeout issues as well.

I am running Chrome on Windows 10 all 64 bit.

Studio One Pro 4, Faderport 1, Atom, Focusrite Saffire Pro 40, Maschine Studio, Octapad SPD-30, Roland A300, Windows 10 Pro 64 bit. Intel i9 9900K, 32GB RAM,
EVGA Geforce 1070 (Nvidia drivers). A bigly amount of other gear.
User avatar
by niles on Sat Jan 19, 2019 2:02 am
@AlexTinsley, was something changed lately? The behavior seems to be better.

OS: Windows 10 Pro | HW: P9X79 • i7 3930K • 16GB • 3x EVO 860 • HD6450 (@WQHD) • RME AIO
User avatar
by PreAl on Sat Jan 19, 2019 3:54 am
Agreed.

Studio One Pro 4, Faderport 1, Atom, Focusrite Saffire Pro 40, Maschine Studio, Octapad SPD-30, Roland A300, Windows 10 Pro 64 bit. Intel i9 9900K, 32GB RAM,
EVGA Geforce 1070 (Nvidia drivers). A bigly amount of other gear.
User avatar
by Skip Jones on Sat Jan 19, 2019 7:21 pm
Yes, changes were made. Thank you all for your reports.

Skip

Please add your specs to your SIGNATURE.
Search the STUDIO ONE 4 ONLINE MANUAL. Access your MY.PRESONUS account.
OVERVIEW of how to get your issue fixed or the steps to create a SUPPORT TICKET.
Needs to include: 1) One Sentence Description 2) Expected Results 3) Actual Results 4) Steps to Reproduce.


Windows 10 X 64 : AMD Phenom II X 4 945, ATI Radeon 5450 / 512 RAM - 8GB RAM / 1T SATA, Mac Mini (Late 2014), Faderport and Faderport 8, Yamaha S-08 Synth, Fishman TriplePlay Guitar MIDI, Logidy Controller, assorted PreSonus Gear
User avatar
by Steve Carter on Mon Jan 21, 2019 10:47 pm
Mmmmm...
Just had to 'verify you are human' yet again - perhaps mum's stories about her alien abduction weren't so imagined after all...

Seriously though, no noticeable improvement here yet!

Windows 10 Pro/i7 6800k @3.4Ghz/16Gb ram. Studio One Pro, Melodyne Editor 4, Vocalign Project, Superior Drummer 3, Izotope N2-O8 and various other plugins. Focusrite Saffire Pro 40, Faderport, Focal Alpha 50's, Korg Pa3x, Korg Pad Kontrol, numerous guitars, basses & other antiquated outboard gear.
Maybe one day I'll actually finish a project!
User avatar
by Skip Jones on Mon Jan 21, 2019 10:49 pm
There is a set time out where you will have to verify again, human or alien. 😉

Skip

Please add your specs to your SIGNATURE.
Search the STUDIO ONE 4 ONLINE MANUAL. Access your MY.PRESONUS account.
OVERVIEW of how to get your issue fixed or the steps to create a SUPPORT TICKET.
Needs to include: 1) One Sentence Description 2) Expected Results 3) Actual Results 4) Steps to Reproduce.


Windows 10 X 64 : AMD Phenom II X 4 945, ATI Radeon 5450 / 512 RAM - 8GB RAM / 1T SATA, Mac Mini (Late 2014), Faderport and Faderport 8, Yamaha S-08 Synth, Fishman TriplePlay Guitar MIDI, Logidy Controller, assorted PreSonus Gear

24 postsPage 1 of 2
1, 2

Who is online

Users browsing this forum: No registered users and 2 guests