Hello
my soundcard audiobox 44vsl becomes very instable no more light flashing red:blue before connecting to the computer . The light stay in red and now is no more recognize by my computer win10pro I try to plug it in another computer , and after a while , my light flashing red and blue again and connecting it to my new computer becomes functionnal . But after powering of or standy the light get red again and impossible to use . Now even on another computer the light stay red and it is no more recognize. i have unsintalled all product with the recommendation and install the last drivers universal control 2.8 but nothing. so i redo the all things two times without any more success in msinfo32, one guy of the support team tell me ,that the driver univeal 2.8i s not right installed ; but when the red get blue all is working fine. yesterday the soundcard get the blue light for an hour again (without doing anything) and working . i buy it new in 2013 , out of warranty now .So i open it to see if any condensator were out but all seems ok inside. any idea of the problem .. thanks for your help al |
the ticket is already running since 24/7 .. but most 1 week doing again and again what they said without success.
heres the two questions that i clearly ask without reply, and could help me wasting less time 1 - When the unit is ok, the light of the audiobox flash red and blue alternating even when not at all connected to a computer right ? (it was doing that when working ok, when i was powering off my computer for example , but now stay red ) 2- how can i see in the files msinfo 32 that the drivers 2.3 are corrected installed ? thanks for your help |
I can't help since I don't own that piece of gear.
I would contact Support again with these questions. |
Users browsing this forum: No registered users and 4 guests