12 posts
Page 1 of 1
I've just reassembled my studio after a move and a long break. And I've upgraded my Cubase version to Pro 8.

Now, when I arm a channel to record and set the Volume for that channel to Write, as soon as I touch the fader, a completely different channel becomes armed and starts recording data ... in the process dropping the intended channel out of record.

Any clues?
User avatar
by AlexTinsley on Sat Feb 14, 2015 10:13 pm
Yes, the reason for the change in functionality is Steinberg has changed the API for how 3rd party controllers previously developed to work with older versions of Cubase now behave.

Native mode for Cubase 8 is not supported with FaderPort at the present time for Mac or Windows.

For the time being we suggest you set the FaderPort up as a HUI device. You can refer to page 10 in the user manual on how to do this.

We are working with Steinberg to work out what those changes are to resolve the incompatibility.

Please add your specs to your SIGNATURE.
Search the STUDIO ONE 4 ONLINE MANUAL. Access your MY.PRESONUS account.
OVERVIEW of how to get your issue fixed or the steps to create a SUPPORT TICKET.
Needs to include: 1) One Sentence Description 2) Expected Results 3) Actual Results 4) Steps to Reproduce.
User avatar
by mariomantero on Wed Apr 22, 2015 2:20 am
We are working with Steinberg to work out what those changes are to resolve the incompatibility.


Any news? I had the same issue.

When a new software driver for Cubase 8 is released?

Thank you.
User avatar
by jrpershall on Wed Apr 22, 2015 12:51 pm
I'm experiencing the same issue. Moved to new mac and Cubase 8 pro, now i'm dead in the water...

I called tech support for assistance with this issue; waited over 2 hours for someone to answer and had to hang up. Very frustrating.

Any updates?!?!
User avatar
by yvesholenstein on Sun May 17, 2015 3:43 pm
Same for me here, too. Bought the FaderPort last week and VERY FRUSTRATED to find it does only work in the crippled HUI mode.

I will also submit a support request, but if Presonus cannot give me an indication about when this will work again, I will return the device to the dealer...
User avatar
by klypeman on Sun Nov 01, 2015 8:08 am
Still No Answers ?? :(

Windows 10 64bit Home, Studio One 3.5.6 Pro, Studio One 4.1, Cubase 9.5.2 Pro, Logic, Pro Tools, MacBook Pro, 24.4.2, Project, Firestudio 2626, Firestudio Mobile, Midas 320, Yamaha MGXU16, Soundcraft Spirit, Faderport 1+8, Mackie MCU, Softube Console 1, All Steinberg CMC´s, Yamaha SY 55, DSI Mopho, Roland JU-06, Impulse 49, KRK Rokits 6´s, KRK VXT 8´s, SE Electronics HP6, SM Audio Mpatch 2.0+ 2.1, CME 61, Nocturn 25, UAD Plugins, TC Touch, UAD Apollo Twin USB/TB Duo, Satellite Quad, Quad PcIe, Warm Audio 76, JoeMeek MC2, DBX 266XS, TC C300, Yamaha REV 7. Toontrack Galore.
User avatar
by TMurphy on Sat Dec 05, 2015 1:38 pm
PreSonus... will the faderPort now work with Cubase's newly released ver 8.5 on a Mac?
User avatar
by trtzbass on Fri Jul 22, 2016 5:19 pm
So are you going to do something about the WIN 64 bit drivers for Cubase 8.5?
The Faderport box says it works with Cubase and it's so crippled it's almost unusable.
Please help with that. thanks
User avatar
by trtzbass on Fri Jul 22, 2016 5:39 pm
Image

as you can see the box says it works with Cubase. On both sides of the box. No version specified. One would think it wouldn't be an issue. I buy it I expect it to work with my Cubase.
Newsflash: it doesn't
Fix the thing or change the box.
Do you realize how disrespectful it is for a customer to buy a piece of hardware only to see it doesn't work AS SPECIFIED ON THE BOX?
And don't come tell me I should ask Steinberg because they changed something in the architecture of Cubase, because that's not my job.
I bought a product on the basis of what the box says. I'd rather spend my time doing my job than solving your problems.
So when can I expect my unit to work as advertised? Thanks for your help.
User avatar
by skillet on Sat Nov 12, 2016 2:37 pm
I am wondering too when this will work properly, HUI with Cubase (or any DAW) is horrible and doesn't update to the selected channel strip when you go out side the group of 8 which I do all the time and renders it more of a hinderance then a help for a single fader. I have been on Cubase 8.5 for nearly a year now and this hasn't worked properly since I purchased it over 2 years ago.
User avatar
by yvesholenstein on Tue Apr 11, 2017 10:34 am
Hi PreSonus support

Any updates on this? It's been 2 years now and we are on Cubase 9 in the meantime. Still the Faderport is completely unusable with the HUI limitations. I cannot count anymore, how often I changed the volume of the wrong channel by mistake because of the bank grouping issue.

Please don't let your customers in the water. Been looking at the StudioLive 32 last week in Frankfurt at Musikmesse and it looks cool. But if I have to expect a similar service with that console as you show with the Faderport I could just as well go and buy a Behringer X32...

Cheers
Yves
User avatar
by AlexTinsley on Wed Apr 11, 2018 1:28 pm
This was fixed with the recent release of FaderPort 1.4.1 available on our downloads page:
https://www.presonus.com/products/FaderPort/downloads

12 posts
Page 1 of 1

Who is online

Users browsing this forum: ben67 and 0 guests