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Firmware Update again...

Posted: Thu Jan 10, 2019 5:23 am
by CilentCipha
So I just got a Faderport Classic and I'm not able to update the firmware. It is still on 1.0...

I read all articles and I install Universal Control on 3 machines with USB 2.0 ports and I'm still not able to update because of error 0x....

Tried on Mac and Windows (7,10)...

Even through the USB 1 port on an old iMac keyboard it is still throwing the error code. Any ideas?

Thanks in advance....

Re: Firmware Update again...

Posted: Thu Jan 10, 2019 12:16 pm
by Skip Jones
Read here >>>>> . https://support.presonus.com/hc/en-us/a ... t-Classic-

Maybe try running UC 2.8.0 first to try to update firmware and clear error?

Re: Firmware Update again...

Posted: Sat Jan 19, 2019 2:35 pm
by jcrakes
Faderport classic fails when trying to update firmware...I get the dreaded error 0x80004005... I have the latest UC also... Frustrating, as the point of getting the Faderport was for the motorized fader which does not function... Anybody from Presonus have any ideas? Already tried to update on multiple computers and with both usb 2 and 3 ....very frustrating! How does one do a hard reset of the Faderport/ ...last gasp effort here :(

Re: Firmware Update again...

Posted: Sat Jan 19, 2019 2:38 pm
by Skip Jones
Advise open a service ticket.
I assume you read the article at the top of this thread.

viewtopic.php?f=89&t=27938

Re: Firmware Update again...

Posted: Sat Jan 19, 2019 3:30 pm
by jcrakes
Thanks for the reply... Yes, I viewed the link. I obtained the update from the Presonus site.
Running Win 7 sp1 so that shouldn't be the problem. I am tempted to try a new power supply since everything works except the motorized fader...Thanks again for your assistance :)
I will open a ticket

Re: Firmware Update again...

Posted: Sat Jan 19, 2019 3:37 pm
by Skip Jones
Ah, it indeed could be the PS if everything else works. Not expensive available in the PreSonus Shop.I went through a power supply on my FP Classic but it was my puppy chewing through the cable. ;) I currently use a FP 8 on my desk with the FP Classic on my keyboard synth for convenience.

https://shop.presonus.com/9V-DC-Power-Supply

Good luck!

Re: Firmware Update again...

Posted: Fri Jan 25, 2019 10:11 am
by jcrakes
Followed all steps, opened a ticket etc. and it was recommended that I send it in for service. At $75 for service plus S&H, just not worth it at all. Guess it will be a glorified transport control, but that's ok

Re: Firmware Update again...

Posted: Sat Feb 02, 2019 9:39 am
by jcrakes
No luck, so I returned the unit... bought it on Reverb.com. Seller accepted return minus S&H since it was past the 7 day grace period. I think I will try to get another one...If you decide to purchase one of these units, remember to check with the merchant to see what version of the firmware has been loaded and save a yourself a few headaches. Salud!