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So I just got a Faderport Classic and I'm not able to update the firmware. It is still on 1.0...

I read all articles and I install Universal Control on 3 machines with USB 2.0 ports and I'm still not able to update because of error 0x....

Tried on Mac and Windows (7,10)...

Even through the USB 1 port on an old iMac keyboard it is still throwing the error code. Any ideas?

Thanks in advance....
User avatar
by Skip Jones on Thu Jan 10, 2019 12:16 pm
Read here >>>>> . https://support.presonus.com/hc/en-us/a ... t-Classic-

Maybe try running UC 2.8.0 first to try to update firmware and clear error?

Skip

Please add your specs to your SIGNATURE.
Search the STUDIO ONE 4 ONLINE MANUAL. Access your MY.PRESONUS account.
OVERVIEW of how to get your issue fixed or the steps to create a SUPPORT TICKET.
Needs to include: 1) One Sentence Description 2) Expected Results 3) Actual Results 4) Steps to Reproduce.


Windows 10 X 64 : AMD Phenom II X 4 945, ATI Radeon 5450 / 512 RAM - 8GB RAM / 1T SATA, Mac Mini (Late 2014), Faderport and Faderport 8, Yamaha S-08 Synth, Fishman TriplePlay Guitar MIDI, Logidy Controller, assorted PreSonus Gear
User avatar
by jcrakes on Sat Jan 19, 2019 2:35 pm
Faderport classic fails when trying to update firmware...I get the dreaded error 0x80004005... I have the latest UC also... Frustrating, as the point of getting the Faderport was for the motorized fader which does not function... Anybody from Presonus have any ideas? Already tried to update on multiple computers and with both usb 2 and 3 ....very frustrating! How does one do a hard reset of the Faderport/ ...last gasp effort here :(

S1 latest release
Win 7 sp1
16 GB RAM, i5, 3.2G
Faderport classic, Console 1
Guitars, amps, keyboards, etc.
User avatar
by Skip Jones on Sat Jan 19, 2019 2:38 pm
Advise open a service ticket.
I assume you read the article at the top of this thread.

viewtopic.php?f=89&t=27938

Skip

Please add your specs to your SIGNATURE.
Search the STUDIO ONE 4 ONLINE MANUAL. Access your MY.PRESONUS account.
OVERVIEW of how to get your issue fixed or the steps to create a SUPPORT TICKET.
Needs to include: 1) One Sentence Description 2) Expected Results 3) Actual Results 4) Steps to Reproduce.


Windows 10 X 64 : AMD Phenom II X 4 945, ATI Radeon 5450 / 512 RAM - 8GB RAM / 1T SATA, Mac Mini (Late 2014), Faderport and Faderport 8, Yamaha S-08 Synth, Fishman TriplePlay Guitar MIDI, Logidy Controller, assorted PreSonus Gear
User avatar
by jcrakes on Sat Jan 19, 2019 3:30 pm
Thanks for the reply... Yes, I viewed the link. I obtained the update from the Presonus site.
Running Win 7 sp1 so that shouldn't be the problem. I am tempted to try a new power supply since everything works except the motorized fader...Thanks again for your assistance :)
I will open a ticket

S1 latest release
Win 7 sp1
16 GB RAM, i5, 3.2G
Faderport classic, Console 1
Guitars, amps, keyboards, etc.
User avatar
by Skip Jones on Sat Jan 19, 2019 3:37 pm
Ah, it indeed could be the PS if everything else works. Not expensive available in the PreSonus Shop.I went through a power supply on my FP Classic but it was my puppy chewing through the cable. ;) I currently use a FP 8 on my desk with the FP Classic on my keyboard synth for convenience.

https://shop.presonus.com/9V-DC-Power-Supply

Good luck!

Skip

Please add your specs to your SIGNATURE.
Search the STUDIO ONE 4 ONLINE MANUAL. Access your MY.PRESONUS account.
OVERVIEW of how to get your issue fixed or the steps to create a SUPPORT TICKET.
Needs to include: 1) One Sentence Description 2) Expected Results 3) Actual Results 4) Steps to Reproduce.


Windows 10 X 64 : AMD Phenom II X 4 945, ATI Radeon 5450 / 512 RAM - 8GB RAM / 1T SATA, Mac Mini (Late 2014), Faderport and Faderport 8, Yamaha S-08 Synth, Fishman TriplePlay Guitar MIDI, Logidy Controller, assorted PreSonus Gear
User avatar
by jcrakes on Fri Jan 25, 2019 10:11 am
Followed all steps, opened a ticket etc. and it was recommended that I send it in for service. At $75 for service plus S&H, just not worth it at all. Guess it will be a glorified transport control, but that's ok

S1 latest release
Win 7 sp1
16 GB RAM, i5, 3.2G
Faderport classic, Console 1
Guitars, amps, keyboards, etc.
User avatar
by jcrakes on Sat Feb 02, 2019 9:39 am
No luck, so I returned the unit... bought it on Reverb.com. Seller accepted return minus S&H since it was past the 7 day grace period. I think I will try to get another one...If you decide to purchase one of these units, remember to check with the merchant to see what version of the firmware has been loaded and save a yourself a few headaches. Salud!

S1 latest release
Win 7 sp1
16 GB RAM, i5, 3.2G
Faderport classic, Console 1
Guitars, amps, keyboards, etc.

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