Discuss Eris E4.5, E5, E8, E44 and E66 here
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Hi, there I'm seeking for advice.
Is it worth repairing the Eris 3.5 speakers? or the price will set me back too far? Will it be better to upgrade to new speakers?
My active speaker just died and I need to travel to the other side of my city for a repair calculation price from an official distributor in my country.
Did anybody repair one of these out of guarantee? how much did you pay?
Last edited by nicolasfalcon on Sun Jun 23, 2019 10:32 am, edited 1 time in total.

Desktop (PC)
Windows 10 (64 bits)
Intel Core Duo i5 7400 @ 3.00 GHz
Memory: 8,00 GB
Studio One Professional
Keyboard: Yamaha YPT 330
Korg padKontrol
AudioBox 96
Presonus Eris E3.5
Shure SM7B
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by Bbd on Sun Jun 23, 2019 1:54 am
Please contact Support.

Bbd

Please add your specs to your SIGNATURE.
Search the STUDIO ONE 4 ONLINE MANUAL. Access your MY.PRESONUS account.
OVERVIEW of how to get your issue fixed or the steps to create a SUPPORT TICKET.
Needs to include: 1) One Sentence Description 2) Expected Results 3) Actual Results 4) Steps to Reproduce.


OS: Win 10 x64 Home, Studio One Pro 4.x, Notion 6, Series III 24, Studio 192, Haswell CPU: i7 4790k @ 4.4GHz, RAM: 16GB, Faderport 8/16, Central Station +, PreSonus Sceptre S6, Eris 3.5, ELAC Sub, ATOM
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by nicolasfalcon on Sun Jun 23, 2019 10:30 am
Bbd wrotePlease contact Support.

I contacted them and they were the ones that advised me to get in touch with my local Presonus distributor. The distributor said that they will charge me for the repair even though I am a year and a month behind in guarantee because I bought the speakers in the US, they weren't bought here in Brazil.

Desktop (PC)
Windows 10 (64 bits)
Intel Core Duo i5 7400 @ 3.00 GHz
Memory: 8,00 GB
Studio One Professional
Keyboard: Yamaha YPT 330
Korg padKontrol
AudioBox 96
Presonus Eris E3.5
Shure SM7B
User avatar
by Bbd on Sun Jun 23, 2019 12:15 pm
OK. So did you find out how much they would charge? I have a pair of these and I really like them. I believe they are $96/pair in the US from Sweetwater.

Bbd

Please add your specs to your SIGNATURE.
Search the STUDIO ONE 4 ONLINE MANUAL. Access your MY.PRESONUS account.
OVERVIEW of how to get your issue fixed or the steps to create a SUPPORT TICKET.
Needs to include: 1) One Sentence Description 2) Expected Results 3) Actual Results 4) Steps to Reproduce.


OS: Win 10 x64 Home, Studio One Pro 4.x, Notion 6, Series III 24, Studio 192, Haswell CPU: i7 4790k @ 4.4GHz, RAM: 16GB, Faderport 8/16, Central Station +, PreSonus Sceptre S6, Eris 3.5, ELAC Sub, ATOM
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by goro on Sun Jun 23, 2019 3:19 pm
It really depends on how much labor rates are in your country. I would open in it up and do a visual inspection. If you see leaking or burst capacitors then it might be cheap but if you don't see anything obvious I would ask them how much it cost to replace the whole board. Unfortunately, with stuff that retails cheap, they might not have the spare parts for individual components other than board, speakers etc.

Studio One Pro 4.5.0 (x64)

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by nicolasfalcon on Sun Jun 23, 2019 7:18 pm
goro wroteIt really depends on how much labor rates are in your country. I would open in it up and do a visual inspection. If you see leaking or burst capacitors then it might be cheap but if you don't see anything obvious I would ask them how much it cost to replace the whole board. Unfortunately, with stuff that retails cheap, they might not have the spare parts for individual components other than board, speakers etc.


Thank you for your comments!
I'll try to check for simple eyesight problems. Then, I guess that I'll have to travel to the distributor location so they can analyze the speaker. That's what they said. They can't give a price for the repair without looking for damages.
These speakers in Brazil brand new cost around $300 dollars, this is why I am really scared of the price of the repair. :( :(

Desktop (PC)
Windows 10 (64 bits)
Intel Core Duo i5 7400 @ 3.00 GHz
Memory: 8,00 GB
Studio One Professional
Keyboard: Yamaha YPT 330
Korg padKontrol
AudioBox 96
Presonus Eris E3.5
Shure SM7B
User avatar
by nicolasfalcon on Sat Sep 14, 2019 3:39 pm
For anybody out there,my local Presonus distributor said the capacitor is broken and they will charge $200 for a repair. I think it's not worthy, so I am rolling with the passive speaker only hoping for an upgrade for new speakers in the near future.
Thanks for the replies.

Desktop (PC)
Windows 10 (64 bits)
Intel Core Duo i5 7400 @ 3.00 GHz
Memory: 8,00 GB
Studio One Professional
Keyboard: Yamaha YPT 330
Korg padKontrol
AudioBox 96
Presonus Eris E3.5
Shure SM7B
User avatar
by goro on Sat Sep 14, 2019 4:34 pm
Find a buddy who know how to do electronic repairs. The replacement parts should cost much less. Worst case scenario you'll still have broken speaker. Your local distributor probably charges you big $ for labor.

Studio One Pro 4.5.0 (x64)

Quality drum'n'bass: youtube | facebook | soundcloud
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by nicolasfalcon on Sat Sep 14, 2019 7:58 pm
goro wroteFind a buddy who know how to do electronic repairs. The replacement parts should cost much less. Worst case scenario you'll still have broken speaker. Your local distributor probably charges you big $ for labor.

Very true man, thanks for the advice!

Desktop (PC)
Windows 10 (64 bits)
Intel Core Duo i5 7400 @ 3.00 GHz
Memory: 8,00 GB
Studio One Professional
Keyboard: Yamaha YPT 330
Korg padKontrol
AudioBox 96
Presonus Eris E3.5
Shure SM7B

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