Discuss Eris E4.5, E5, E8, E44 and E66 here
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I've just set up my new monitors, one speaker is perfect, the other has a constant hum, a dull nuisance constantly running.

I've unplugged everything, tried multiple plug sockets (UK), no source other than power. Hums regardless of where it's plugged in.

I've tried opening a support ticket but I'm having an issue with the following message.

"Please activate your account before creating a Support Ticket."

I dont know what the next best course of action is? Any mods or PreSonus staff here that can advise?
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by Trucky on Sun Mar 03, 2024 10:34 am
Welcome to the Forum!

Please update your signature (see link and example in mine below) with your system specs as that helps in responding to issues or questions.

Did you register your purchase in your My.PreSonus account?
That should allow you to submit a Support Request.

Download the SO 6 PDF MANUAL. Access your MY.PRESONUS account.
OVERVIEW of how to get your issue fixed or the steps to create a SUPPORT TICKET.
Needs to include: 1) Subject 2) Description 3) Country 4) Product 5) OS 6) Audio Software

Windows 11 Pro 64-bit (23H2), Studio One 6.6 Professional | Notion 6.8.2 | Universal Control v4.2.0.96206
Intel NUC 13 (Intel i5-1340P, Intel Iris Xe Graphics, 32GB RAM, 2TB SSD, Revelator, SIII 32

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