Discuss Eris E4.5, E5, E8, E44 and E66 here
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Hi, one of my speakers is making a rattling noise (see video) on some bass frequencies. The failing one is the passive speaker and I cant find any screws to open it and check what is the issue.

Does anyone knows how to open this thing?
it isnt blown, right?

[ Play Quicktime file ] noise.mp4 [ 1.26 MiB | Viewed 5248 times ]

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by taliesinlowe on Sat Aug 01, 2020 5:51 pm
I have the same problem, I’m guessing something came loose during shipping.
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by keenanmoss on Fri Aug 28, 2020 12:54 am
I have this issue on my brand new E4.5s. It seems like air is escaping through the on/off switch and causing a slight rattle along the way.

It doesnt bother me anymore really, I can only hear it if I drop the high and mid frequencies on my controller. Still annoying that it exists and came from the factory like that.
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by alisonscott on Wed Oct 21, 2020 4:31 pm
I have a thumping noise coming from mine, the set worked fine for a short while and now a loud fast "thump" any time I turn on the power... I have disconnected and reconnected all cords but nothing seems to do the trick. Any suggestions?
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by darrenlamb on Mon Nov 16, 2020 6:47 am
I seem to have a similar issue with mine, again on the passive one. I don't really notice it when listening to a full track/mix but when it's just a bass drum or isolated lower frequencies I can hear it and it's annoying. Hopefully someone is able to come back with some advice!
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by Bbd on Mon Nov 16, 2020 8:01 am
Are any of you with issues reporting this to Presonus?

Bbd

Please add your specs to your SIGNATURE.
Search the STUDIO ONE 5 ONLINE MANUAL. Access your MY.PRESONUS account.
OVERVIEW of how to get your issue fixed or the steps to create a SUPPORT TICKET.
Needs to include: 1) One Sentence Description 2) Expected Results 3) Actual Results 4) Steps to Reproduce.


OS: Win 10 x64 Home, Studio One Pro 5.x, Notion 6, Series III 24, Studio 192, Haswell CPU: i7 4790k @ 4.4GHz, RAM: 16GB, Faderport 8/16, Central Station +, PreSonus Sceptre S6, Eris 3.5, Temblor 10, ATOM, ATOM SQ
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by darrenlamb on Tue Nov 17, 2020 6:23 am
Bbd wroteAre any of you with issues reporting this to Presonus?


I haven't yet but intend to soon, I wanted to see if others had a similar issue and if there were any possible fixes I could carry out first.

EDIT: I have now submitted a ticket to PreSonus regarding the issue and linked to this thread as well so I will keep you all updated.
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by jonemery on Fri Jan 08, 2021 5:23 pm
I just received my Eris 3.5 speakers and I'm hearing a pretty loud rattling in the LEFT speaker (the active one with the volume / power switch). Certain bass frequencies are triggering this rattling inside - I can hold it in my hand and hear the rattling. It's loud enough I can hear it coming from the left side from 5 feet away when I hold the right one up to my ear and cannot detect anything rattling from the passive RIGHT speaker. I was hoping it might be something that would resolve as they break in, what is the verdict?

I'm not going to bother going through support unless they have an easy resolution. Easier to just return them and either A) try a second set or B) try a different brand.

Please share any thoughts or experience with this issue.

Windows 10 Home 64 bit, Intel I5-8400 with 8 Gb DDR4 / 16 Gb Optane, Steinberg UR12, Atom SQ, Launchpad X, Lightpad M Blocks, Studio One 5, Unify
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by cristobalgarrido on Sat Apr 10, 2021 8:17 pm
I have a pair of the E5 XT which I’ve had for exactly 8 days today. Earlier in the week I started noticing that the right speaker was rattling with certain high trebble and/or bass (rattles at certain frequencies). Mine are sitting on sound isolation pads so I thought that was weird. When I lift the speaker up in the air, the rattling still continues which led me to believe there is a manufacturing defect and prompted to search online. I bought them off Amazon, so I am now debating whether to return the defective one (these are sold individually, not by the pair as the E3.5) or simply returning both and try a different brand. Thoughts?

It’s very disappointing as I’ve been happy with the overall sound. Is there a quality control or manufacturing issue that cause some of these to rattle? I would hate to stick with these speakers and start having problems later when the return period expires. I see I am not alone on this.

Edit:
1. The rattling seems be from a lose cone, unfortunately a manufacturing defect. I found a few other exact complaints on Amazon last night. The issue can develop over time, so this makes me lose confidence on the manufacturing process of the brand at their Chinese plant.
2. The other speaker, although it doesn’t rattle, it makes a somewhat loud popping noise when turning the rear power switch from off to on. I read this was a common issue with the previous generation, but the newer XT’s were equipped with a mechanism to avoid this popping noise from happening at start-up. Sadly, this is still happening with one of mine.
3. I plan to return these tomorrow and place an order for the KRK 5G4’s.
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by petersplash on Sun Sep 05, 2021 7:26 am
jonemery wroteI just received my Eris 3.5 speakers and I'm hearing a pretty loud rattling in the LEFT speaker (the active one with the volume / power switch). Certain bass frequencies are triggering this rattling inside - I can hold it in my hand and hear the rattling. It's loud enough I can hear it coming from the left side from 5 feet away when I hold the right one up to my ear and cannot detect anything rattling from the passive RIGHT speaker. I was hoping it might be something that would resolve as they break in, what is the verdict?

I'm not going to bother going through support unless they have an easy resolution. Easier to just return them and either A) try a second set or B) try a different brand.

Please share any thoughts or experience with this issue.


i just discovered exactly the same problem with mine
what did you do?
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by vasilislambrou on Wed Nov 24, 2021 12:35 pm
Me too having the exact same thing. Rattling from the one with the on/off switch and power. It's really annoying for mixing tracks. I will contact the local distributor here in Greece and post any update. I have valid warranty but is very unsettling reading that others too have this problem. It seems to be more than a defective unit.

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