All input signals except 13/14 and 15/16 are gone. From channels 1 to12 does not receive any audio signal. I purchased it last August (08/2014) just after 6 months happened this.
Is any idea please? Help! Help! Help! |
In any case, please start a Tech ticket so we can get these issues logged.. so the tech's can get working on it...
Tower:
Asus Crosshair V formula Z motherboard AMD FX9590 4.0 GHZ 8 CORE CPU 16GB 2400MHZ RAM CAS8 512 GB SSD PRIMARY HDD 1.5 TB THOSHIBA 128MB 7200 RPM DRIVE 2.0 TB WD BLACK 256 MB 7200 RPM DRIVE AMD R9-290 4GB VIDEO CARD Windows 7 P sp1 2006 Imac Lenovo thinkpad Z565 upgraded with a Quad core processor, SSD and maxed out 8GB ram Win7 Sp1 Mac 2006 Ipad 3, Ipad 4, Ipad Mini Iphone 6s+ Audiobox USB 1818VSL i2 Studiolive 2442Ai SL 16.4.2 X 2 Studio 1/3pro Sony Sound Forge 10 Engineer / producer Owner Twilite Zone productions Owner Studio G |
ArtistAidan wroteWill Presonus ever tell us what the issue is that has caused this to happen to so many of their 1602 mixers? Its possible that there are a few different reasons for this, which is why a support ticket is suggested. Its also a good practice to open up a ticket when a problem arises to get a place in line, and if you can resolve the problem via alternate means, you can close the ticket. Bear in mind, this is a user forum, so the assistance you get here is from other users. The only option for "official" support from Presonus is a support ticket. |
did you ever figure this out?
I have 4 studio live consoles and so far they work like a charm. I would look at the FW buttons and make sure they did not get engaged on those channels?? simple i know but sometimes its as simple as that. please let us know how or if you resolved this. thanks!
2- 24.4.2 consoles, 1- 1642 console, 1- 1602 console, 1- firestudio tube, 1-AudioBox USB, 1- PRM mic/ 1 DBX cal mic, 1- Behringer X32, 1 Behringer X32 Compact, 1-AVID SC48, 1-Midas Venue f32, 4-Midas Venue 240, Mackie and Yamaha analog mixers, 1 mac mini-on the 1642, 1- Open Labs XXL windows XP based mondo workstation, 1- Open Labs Sound SlatePro windows 7 hot-rod PC. Studio One Artist / Pro, ProTools, Ableton, Reaper, Meyer, QSC, Mackie, JBL speakers. Yamaha C7 Grand Piano with MIDI, lots of synths, samplers and modules, Spector NS2 bass, 2- taylor acoustics, Kay Upright Bass, G&L strat,
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BTW… I have had some issues with other products and tech service was always really helpful. You need to call and or get a ticket and get in line and they are great!
2- 24.4.2 consoles, 1- 1642 console, 1- 1602 console, 1- firestudio tube, 1-AudioBox USB, 1- PRM mic/ 1 DBX cal mic, 1- Behringer X32, 1 Behringer X32 Compact, 1-AVID SC48, 1-Midas Venue f32, 4-Midas Venue 240, Mackie and Yamaha analog mixers, 1 mac mini-on the 1642, 1- Open Labs XXL windows XP based mondo workstation, 1- Open Labs Sound SlatePro windows 7 hot-rod PC. Studio One Artist / Pro, ProTools, Ableton, Reaper, Meyer, QSC, Mackie, JBL speakers. Yamaha C7 Grand Piano with MIDI, lots of synths, samplers and modules, Spector NS2 bass, 2- taylor acoustics, Kay Upright Bass, G&L strat,
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Again, your best resource is to open a support ticket. Click on the support link in my signature to do so.
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Please add your specs to your SIGNATURE. Search the STUDIO ONE 4 ONLINE MANUAL. Access your MY.PRESONUS account. OVERVIEW of how to get your issue fixed or the steps to create a SUPPORT TICKET. Needs to include: 1) One Sentence Description 2) Expected Results 3) Actual Results 4) Steps to Reproduce. Windows 10 X 64 : AMD Phenom II X 4 945, ATI Radeon 5450 / 512 RAM - 8GB RAM / 1T SATA, Mac Mini (Late 2014), Faderport and Faderport 8, Yamaha S-08 Synth, Fishman TriplePlay Guitar MIDI, Logidy Controller, assorted PreSonus Gear |
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