StudioLive 2442, 1642 and 1602 with Universal Control Ai, SL Remote & QMix
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All input signals except 13/14 and 15/16 are gone. From channels 1 to12 does not receive any audio signal. I purchased it last August (08/2014) just after 6 months happened this.
Is any idea please?
Help! Help! Help!
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by Baby C on Mon Oct 05, 2015 11:14 am
You got any solution to the problem? Cause I have that problem as we :/
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by matthewgorman on Mon Oct 05, 2015 11:25 am
Need more details to be able to help

Matt

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by gadget69 on Tue Oct 06, 2015 9:29 am
In any case, please start a Tech ticket so we can get these issues logged.. so the tech's can get working on it...

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by ArtistAidan on Thu Jul 14, 2016 11:05 pm
Will Presonus ever tell us what the issue is that has caused this to happen to so many of their 1602 mixers?
Or will they continue to post this "send a ticket" nonsense and lose customer loyalty?
You all have really taken the bleep with your feedback on this particular issue.
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by SPS on Fri Jul 15, 2016 11:15 am
+1!! If Preonus ever want me to upgrade/change to RM series etc. a more robust solution offered to the first generation owners would be helpfull 8-)

Studio-live 16-4-2, Firestudio Project, Win-7 laptop with Firewire expresscard, Studio one producer, EV PA system, Sennheiser wireless headsets etc.
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by matthewgorman on Fri Jul 15, 2016 11:25 am
ArtistAidan wroteWill Presonus ever tell us what the issue is that has caused this to happen to so many of their 1602 mixers?
Or will they continue to post this "send a ticket" nonsense and lose customer loyalty?
You all have really taken the bleep with your feedback on this particular issue.


Its possible that there are a few different reasons for this, which is why a support ticket is suggested. Its also a good practice to open up a ticket when a problem arises to get a place in line, and if you can resolve the problem via alternate means, you can close the ticket.

Bear in mind, this is a user forum, so the assistance you get here is from other users. The only option for "official" support from Presonus is a support ticket.

Matt

Lenovo ThinkServer TS140 Win 10 64bit, 8GB RAM, Intel Xeon
Lenovo Thinkpad E520, Windows 7 64bit, 8 GB RAM, Intel i5 Processor
StarTech EC13942 34mm Expresscard
S1Pro V2 , Melodyne Studio 4, Nomad Factory Studio Bundle, Waves , RM16, Studio 192, DP88, Faderport, Central Station Plus, Yamaha HS50 Monitors, Sceptre 6-8 Monitors, Temblor 10.
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by salvadoredelle on Mon Jul 18, 2016 12:09 pm
did you ever figure this out?

I have 4 studio live consoles and so far they work like a charm.

I would look at the FW buttons and make sure they did not get engaged on those channels?? simple i know but sometimes its as simple as that.

please let us know how or if you resolved this.

thanks!

2- 24.4.2 consoles, 1- 1642 console, 1- 1602 console, 1- firestudio tube, 1-AudioBox USB, 1- PRM mic/ 1 DBX cal mic, 1- Behringer X32, 1 Behringer X32 Compact, 1-AVID SC48, 1-Midas Venue f32, 4-Midas Venue 240, Mackie and Yamaha analog mixers, 1 mac mini-on the 1642, 1- Open Labs XXL windows XP based mondo workstation, 1- Open Labs Sound SlatePro windows 7 hot-rod PC. Studio One Artist / Pro, ProTools, Ableton, Reaper, Meyer, QSC, Mackie, JBL speakers. Yamaha C7 Grand Piano with MIDI, lots of synths, samplers and modules, Spector NS2 bass, 2- taylor acoustics, Kay Upright Bass, G&L strat,
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by salvadoredelle on Mon Jul 18, 2016 12:16 pm
BTW… I have had some issues with other products and tech service was always really helpful. You need to call and or get a ticket and get in line and they are great!

2- 24.4.2 consoles, 1- 1642 console, 1- 1602 console, 1- firestudio tube, 1-AudioBox USB, 1- PRM mic/ 1 DBX cal mic, 1- Behringer X32, 1 Behringer X32 Compact, 1-AVID SC48, 1-Midas Venue f32, 4-Midas Venue 240, Mackie and Yamaha analog mixers, 1 mac mini-on the 1642, 1- Open Labs XXL windows XP based mondo workstation, 1- Open Labs Sound SlatePro windows 7 hot-rod PC. Studio One Artist / Pro, ProTools, Ableton, Reaper, Meyer, QSC, Mackie, JBL speakers. Yamaha C7 Grand Piano with MIDI, lots of synths, samplers and modules, Spector NS2 bass, 2- taylor acoustics, Kay Upright Bass, G&L strat,
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by jokomulyadi1 on Wed Jul 26, 2017 7:44 am
Same case with my 1602.no input for ch1-12, did your mixer fixed yet?
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by Skip Jones on Wed Jul 26, 2017 8:39 am
Again, your best resource is to open a support ticket. Click on the support link in my signature to do so.

Skip

http://www.presonus.com/support
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