StudioLive 2442, 1642 and 1602 with Universal Control Ai, SL Remote & QMix
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I just purchased a used 16.4.2, and wanted to register it under my new hardware. I typed in the serial number located on the bottom of the console, but get a prompt saying it is invalid. What to do?
THE MUSIC ROOM
Record - Mix - Master Audio Production PRESONUS Studio One 3, Fader Port, 16.4.2, 24.4.2, RM32 Eris 5 & Sceptre 6 Monitors Windows 7 Pro, I7 quad core, 16 gigs ram (http://www.customwiring.net/themusicroom) |
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For certai older machines, that message may mean that the board is already registered. What you need to do is this:
1. A conveyance between two parties involved with the buying/selling of the product from the person (receipt, bill of sale, etc.). 2. A picture of the serial number. Put that in a support ticket and we can take care of it. |
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All good now. Thanks
THE MUSIC ROOM
Record - Mix - Master Audio Production PRESONUS Studio One 3, Fader Port, 16.4.2, 24.4.2, RM32 Eris 5 & Sceptre 6 Monitors Windows 7 Pro, I7 quad core, 16 gigs ram (http://www.customwiring.net/themusicroom) |
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For what it's worth, when I sold my original 16.0.2 I simply deleted it off my profile and the buyer was then able to register it under their own name and profile.
But seems like you already solved the issue. |
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I bought a 16.4.2 from an old friend just recently. He deleted it from his profile so that I could register it on mine, however I also get the invalid serial number message.
He de-registered it yesterday, so I tried registering last night, it failed, and I thought "ok, maybe it takes overnight for the web site to catch up". Tried it again this morning and still no joy. Sat for half an hour on the tech support line but then my phone dropped the call or I was disconnected, and I can't take any more time out of work. Thoughts, anyone? |
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I think you need to email support for the legacy systems.
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matthewgorman wroteI think you need to email support for the legacy systems. Thanks. I certainly don't mind doing that. It is not obvious on the contact page how to do that. Do you mean I should initiate a support ticket? |
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That will work.
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Thanks!
Edit: Ticket created.  |
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Issue resolved. My 16.4.2 is now registered and I am beginning the process of getting Capture and the StudioLive control software on my macbook so I can start using it. Very exciting!
 Edit: Kudos to PreSonus support for taking care of me quickly and being generally very helpful.  |
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Nice. Welcome to the club
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Thanks. As time permits, I'll be going through the software manuals and getting it all up and running together.
 This is a far cry from my old Tascam Model 38.  |
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Hi guys I have the same problem but in my case I have lost contact with the seller, what should I do? I cannot register my product with presonus
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Hi and welcome to these forums
 I think your only option is to contact PreSonus. They should be able to contact the registered owner to ask if he/she sold the desk. If so then they can clear the registration so you can register it next. |
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