StudioLive 2442, 1642 and 1602 with Universal Control Ai, SL Remote & QMix
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I recent sold my studiolive. I tested it a month before and it worked ok though the occasional issue would arise. Well I sold it and the guy the same day tells me that the screen went blue and it's doing nothing. It's a potentiality he swapped out something?. Anyways is this a complete failure?
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by wahlerstudios on Tue Nov 29, 2022 1:53 pm
If you haven't given the mixer to the buyer personally and demonstrated the working condition of the mixer, I'm afraid that there is a big problem now. There is nothing the new owner can do to make the mixer work again, and you also not. There will be no repair for it anyway.

https://support.presonus.com/hc/en-us/a ... -2-Classic
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by Timmy Ford on Tue Nov 29, 2022 7:28 pm
Yeah I figured that. Just wondering if thats a thing.
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by ernestwhaley1 on Fri Dec 08, 2023 10:21 am
wahlerstudios wroteIf you haven't given the mixer to the buyer personally and demonstrated the working condition of the mixer, I'm afraid that there is a big problem now. There is nothing the new owner can do to make the mixer work again, and you also not. There will be no repair for it anyway.

https://support.presonus.com/hc/en-us/a ... -2-Classic

Would the blue screen and the smell of cooked electronics after some workmen connected their welder to my breaker box without my knowledge, be more indicative of a power supply board, or DSP? BTW the main fuse is fine. I have a power supply, and wondered if I should get the DSP board also for my 16.0.2 USB. Thanks in advance.
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by wahlerstudios on Fri Dec 08, 2023 4:22 pm
For the 16.0.2 USB you get support and repairs, so create a support ticket. The repair will be done in an Authorized Service Center.

https://connect.presonus.com > Support > Create A Ticket (blue "+" button)

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