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I have had lockups on 3 brand new 16.4.2 mixers. The first one locked up right after I got it. Got a replacement mixer and it locked up. I replaced my Macbook with a Macbook Pro in case that was the issue. I also changed the Firewire cable to a Belkin 400 to 800. PreSonus support sent me a new replacement. 3rd mixer locks up too with or without Firewire connected I have been able to replicate the lockup on demand. It seems to be related to the "Tape In" jacks. I now use the "Aux A" inputs for MP3 or CD players. Since using the "Aux A" input jacks I have not seen another lockup. PreSonus Tech Support has been terrific in trying to get this resolved, but has not been able to reproduce the problem in the lab. Steps to reproduce… Connect MP3 player to "Tape In" jacks. In my case I use an IPod Touch via headphone jack to RCA Load a fat channel setting into any channel Leave the load button active Change to other channels Wait 10 to 20 minutes (important step to reproduce the issue) Change to any other channel Turn load button off Freeze or Lockup Board will still pass audio but will not respond to any button clicks. The Select and Mute buttons will light up on channels 10-12. Turning mixer off and then back on will clear the lockup. Has anyone else experienced lockups or freezing when the "Tape In" jacks are used? Thanks David |
Mine froze up this weekend. The trigger seemed to be the load button. As soon as I pressed it a second time it froze. I think the problem may have been voltage though. Board kept freezing and had a couple of drop outs until I put it on a separate circuit. Did not push the load button after the first freeze but multiple crashes. I did have an mp3 connected to tape in, but that is normal set up.
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I am having the same issue. For me it happens whether or not I have anything hooked up to the board. I know that the board had locked up because either the "Gain Reduction" LED had maxed out or all of the Inputer Monitor LEDs max out. I have had my board for almost 2 years and it just started happening about 3 weeks ago. Like you I can't lock it down to any 1 issue that makes it happen.
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"Was the computer connected when the "freeze up" happened or was it stand alone"
In this case YES; today I didn't try it otherwise. With the first return - sent after a final-straw incident - a 'outer was def' NOT connected. "Was there a sine wave uninterruptible power supply connected to the board and computer." No. If that would solve it, I'll spend the cash. If I spend the cash and the problem persists, I'll be even more frustrated. "What computer and OS." . Thinkpad / XP … both dedicated to this system. "Have you optimized the computer for digital audio and is it set up to NEVER go to sleep or have the computer go to sleep " … Yes, all per your instruction videos. "Are your computer and mixer BOTH running the latest software and drivers." Yes "Have you tried different cables (firewire) if the problem is only there when the computer is connected." …. No. I'm using the "original Presonus supplied" cable |
Please remember this is a user forum. If you need support from PreSonus, you must submit a support request. I won't say PreSonus employees never post in here, but they are not set up to provide support via the forums.
I am Sir Melvis Bacon, Knight of BaconHam Palace.
Studio One 2 Pro 3.3.x (64 bit). MacBook Pro 13". OS X Sierra version 10.12.3. RM16AI and CS18AI connected in Stagebox mode via MOTU AVB Switch. StudioLive 328AI (x2); AudioBox 22 VSL; BlueTube DP V2; FaderPort; Monitor Station; RC 500; Temblor T10. To add your software and hardware specs to your signature to make it easier for us to help you, click HERE. My Website |
Wondering if the Tape In lockup might be related to either static electricity or a potential issue due to grounding. I have had the board lock up when I gave it a big jolt of static to one of the jacks on the back. Touch the case first and it doesn't happen but if I touch the RCA or an XLR pin I can sometimes get the board to lock. Perhaps the RCA from your CD Player is 'shocking' the board?
Just an idea. BTW - Most of the time when my board is producing no sound or locked, changing the Firewire ID to '1' then back to '0' will fix it, unless the setup button is locked and you can't get there. |
Okay! I have a fix for the freezing on start up on the Studio Live 16.4.2.. When The GR meter is pegged out no sound.. Go to the system window page down to the Fire wire page. Change the Fire wire link ID from 0 to 1 and then back to 0 it will unfreeze and start working properly.. No sure why but this works every time on my Studio Live 16.4.2.. Hope this helps God bless..
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wow.. this sounds a lot like the issue I am having with my board and have been trouble shooting in the other current active thread here in the 16.4.2 thread. I should have read this because I have actually been using the 'tape in' to test if my trouble shooting is fixing things.. so, I will have to test the board for a few days without using the tape in section.
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My advice: have 'load' selected as briefly as possible!
With 'load' selected the 16.4.2 mixers seem to be susceptible to outside 'interference'. I don't know exactly what sort of interference (static electricity, power glitches, firewire hiccups, ground loop noise, ...) is the culprit, but if it happens when 'load' is selected then something inside the mixer latches, resulting in a lock up as soon as 'load' is deselected. So to minimise exposure always remember to deselect 'load' right after loading the preset or scene you were after. It's the difference between crossing a road or camping on it |
i have had this happen with and with out the computer connected to the firewire. i'm using the RCA jacks, and so far it has only happened while we are in between sets. i'm connected to a UPS just in case of power issues. i have an empty channel, would it be wise to try passing the signal through it?
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