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Firmware Update with Option Card Removed SL 24 AI

Posted: Sat Jul 11, 2020 10:27 am
by mladenvukic
Hello all,

RE: Studiolive 24.4.2 AI

In my effort to remove all presets, I have tried the firmware update with the option card removed and so far I've had no luck. I get a message saying " Loading, please wait" but nothing seems to be happening. How long I should wait before giving up on the update. How long does the update take.? I read that it takes 10 minutes. I've waited 15. Maybe I'm using the wring type of USB drive? Any help would be greatly appreciated!

Thank You,

Mladen

Re: Firmware Update with Option Card Removed SL 24 AI

Posted: Sat Jul 11, 2020 1:31 pm
by wahlerstudios
I think the firmware restore with the removed option card was ultimo, there is nothing left you as user can do. Open a ticket with Szpport and aks them for help. It looks like your mixer needs a repair.

https://my.presonus.com > Support > Create A Ticket (orange button)