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Deleting presets in a Studiolive AI 24.4.2

Posted: Fri Jul 10, 2020 11:16 pm
by mladenvukic
I hit a brick wall yesterday while using UC. I reached the max number of channel presets on my Studiolive 24 AI and suddenly I was unable to overwrite a preset nor could I delete them. There's a popup that has "rename" and "delete" when long pressing with the trackpad over the channel preset but "delete" is grayed out. So I can't delete, I can't overwrite, I can rename but that's pointless when I can't make any settings changes. Does anyone know what to do to clear my presets and make some slots available? Also, I was told by a Presonus tech to use the firmware update method where you pull out the option card. This is supposed to clear all presets. It didn't work for me. I have no problem updating firmware using the "regular" method but with the "option card removal" method I can't get past the message that says "Loading, Please Wait". I'm at a loss about what to try next. Any help would be truly, greatly appreciated.