Studiolive 32Ai, 24Ai and 16Ai Consoles with Universal Control Ai, SL Remote Ai, and QMix Ai
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We just updated firmware to 9194 and UC to 43180 and now have a couple of issues.

1. The channel color settings are not saved after UC is shut down. The Colorize Channel setting is saved, but the actual channel strip colors all revert back to black. This is all on our main computer.

2. The Sync Select setting is not saved after UC is shut down.

3. RTA/Smaart no longer work. Smaart gives the "Please make sure your device is plugged in..." message. The AI is connected via firewire and ethernet. iTunes plays over the digital return, and Capture works fine, so both firewire and ethernet are ok.

StudioLive 32.4.2AI (f/w 1.0.9194)
Mac Mini OSX 10.10.5
Studio One 2 Artist 2.6.3
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by wahlerstudios on Sun May 28, 2017 11:56 am
It is easy to answer your first two questions:

1) A quote from UC release notes: "AI Consoles: Channel Type and Channel Color not persistent or shared across clients (Not implemented in firmware yet)"

2) Sync Select is simply not available for SLAI mixers. It is promised for the RM/CS products with the next firmware update (must not necessarily be the very next...), but that's all we as users know. If you want an answer from PreSonus, you may want to ask your question in "Answers" or open a support ticket.

Your third question is difficult to answer. UC 2.x has several problems with FireWire, so the recommendation still must be to stick with UC 1.8.x., but use UC 2.x on mobile devices. The release notes say:

* Control and metering for mixers connected over firewire exhibits lag.
* AI/RM Mixers: Restoring a Mixer Backup over Firewire is not possible.

If Capture works, then Smaart should also work. They are using the same ressources. What you really need to do is a new install of your firmware as a factory reset with the option card pulled out. Especially if you have updated across several firmware versions, all kinds of "funny" things can happen. So

a) do a factory reset of your mixer (save the settings you want to keep on a computer BEFORE the reset!) and

b) do a complete uninstall of UC 2.x and install UC 1.8.0 instead. They are based on the same firmware version, so you are not losing any important functionality.

There is no guarantee that this will get you going again, but in many cases a factory reset and a UC downgrade was the solution.
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by cccbucks on Sun May 28, 2017 7:29 pm
1. Not shared I understand, but if it's not saved on a client, it makes the feature useless if you have to reset it every load.

2. Sync Select works on the AI, the setting is just not persistent after a UC restart, like the color issue.

3. This just started after the latest firmware/UC upgrade (we were on UC 2.0), so I'll have to play with it to see which caused it. Thanks for the suggestions.

StudioLive 32.4.2AI (f/w 1.0.9194)
Mac Mini OSX 10.10.5
Studio One 2 Artist 2.6.3
User avatar
by cccbucks on Thu Jun 08, 2017 1:03 pm
3. I uninstalled UC 2.1 and installed UC 2.02 and made no other changes, and Smaart and RTA is now working again. Tried to put UC 2.1 back on, but it kept freezing in the middle of the install (even the 2.1 uninstall froze each try). So Smaart/RTA seems to be an issue with UC 2.1.

StudioLive 32.4.2AI (f/w 1.0.9194)
Mac Mini OSX 10.10.5
Studio One 2 Artist 2.6.3

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