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Revelator io24 not showing in Universal Control

my presonus revelator io24 not show in universal studio
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by Trucky on Sat Jul 09, 2022 11:00 am
Welcome to the Forum!

Are you plugging directly into a USB 2.0 compatible port on your computer?
What version of Universal Control and firmware are you running?

Please add your system specs to your signature (see link in my signature) as it helps us when responding to questions. Please include which version of Universal Control is running, operating system and computer specs with as much detail as possible.

PLEASE ADD YOUR SYSTEM SPECS TO YOUR SIGNATURE.
Download the SO 6 PDF MANUAL. Access your MY.PRESONUS account.
OVERVIEW of how to get your issue fixed or the steps to create a SUPPORT TICKET.
Needs to include: 1) Subject 2) Description 3) Country 4) Product 5) OS 6) Audio Software


Windows 11 Pro 64-bit (23H2), Studio One 6.5.2 Professional | Notion 6.8.2 | Universal Control v4.2.0.96206
Intel NUC 13 (Intel i5-1340P, Intel Iris Xe Graphics, 32GB RAM, 2TB SSD, Revelator, SIII 32
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by rellydaniel on Wed Jul 13, 2022 12:01 am
MacOS Monterey
Version 12.4
Macbook Pro (15-inch, 2019)
Processor 2,3 GHz 8-Core Intel Core i9
Memory 16 GB 2400 MHz DDR4
Graphics Radeon Pro 560X 4 GB

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Screen Shot 2022-07-13 at 12.58.55.png

my presonus revelator io24 not show in universal studio
User avatar
by rellydaniel on Fri Aug 12, 2022 3:35 am
universal control3.6.4.87069 macOS x64 usb type- c

Attachments
Screen Shot 2022-08-12 at 16.31.39.png

my presonus revelator io24 not show in universal studio
User avatar
by Trucky on Fri Aug 12, 2022 7:47 am
Are you plugging directly into a USB 2.0 compatible port on your computer?

Have you tried another USB cable?

Do you have permissions set to allow audio?
https://support.apple.com/en-in/guide/mac-help/mchla1b1e1fe/mac

If you've tried all these and it's still not working please submit a Support Ticket (see link in my signature below).

PLEASE ADD YOUR SYSTEM SPECS TO YOUR SIGNATURE.
Download the SO 6 PDF MANUAL. Access your MY.PRESONUS account.
OVERVIEW of how to get your issue fixed or the steps to create a SUPPORT TICKET.
Needs to include: 1) Subject 2) Description 3) Country 4) Product 5) OS 6) Audio Software


Windows 11 Pro 64-bit (23H2), Studio One 6.5.2 Professional | Notion 6.8.2 | Universal Control v4.2.0.96206
Intel NUC 13 (Intel i5-1340P, Intel Iris Xe Graphics, 32GB RAM, 2TB SSD, Revelator, SIII 32

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