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The manual and product literature indicate that all settings for the Revelator io24 are stored within the device and that it operates stand-alone. However this does not seem to be entirely the case.

The interface is connected to a windows PC which gets a lot of updates and reboots frequently (and unattended). When that happens, the settings in the revelator do not entirely stay. The mics' input gains revert to zero, the reverb setting reverts to zero, their phantom power setting reverts to off, and the 2 channels which I have linked revert to separated. Interestingly, my custom preset for the fat channel effects chain is still selected.

I am using the interface to share a pair of microphones and speakers between 2 computers and
so I have to login to the windows PC, start up the control software, and figure out what happened and reset the inputs to the correct configuration. Is this a bug, or by design?

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by Trucky on Tue Oct 05, 2021 12:25 pm
Please post a photo or diagram how you have everything connected.

Please add your specs to your SIGNATURE.
Download the STUDIO ONE 5 PDF MANUAL. Access your MY.PRESONUS account.
OVERVIEW of how to get your issue fixed or the steps to create a SUPPORT TICKET.
Needs to include: 1) One Sentence Description 2) Expected Results 3) Actual Results 4) Steps to Reproduce.


Windows 11 Pro 64-bit (21H2), Studio One 5.4 Pro | Notion 6.8.1 | Universal Control v3.6.0.66460
Dell Inspiron 17 5770 (Intel Core i7-8550U 1.8 GHz, 4GB AMD Radeon 530 Graphics, 16GB RAM, Samsung 860 EVO 2TB SSD
Series III 32 v2.5.17953, Revelator io24 v1.13
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by jasongurtz-cayla on Wed Oct 06, 2021 5:13 pm
revelator_setup.drawio.png

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by Trucky on Wed Oct 06, 2021 8:43 pm
Nice diagram! You said you're running the Revelator io24 in standalone mode. As a test, I tried rebooting in standalone mode and each time it restored my settings. Not sure if that's true after Windows updates etc. but you'll probably need to submit a support ticket if that's your expectation and it's not working for you. I always use it with UC Surface and like that I'm able to store and recall all my presets, scenes and settings and save them to my computer. You may want to give that a try as it really helps not having to set everything up each time.

Please add your specs to your SIGNATURE.
Download the STUDIO ONE 5 PDF MANUAL. Access your MY.PRESONUS account.
OVERVIEW of how to get your issue fixed or the steps to create a SUPPORT TICKET.
Needs to include: 1) One Sentence Description 2) Expected Results 3) Actual Results 4) Steps to Reproduce.


Windows 11 Pro 64-bit (21H2), Studio One 5.4 Pro | Notion 6.8.1 | Universal Control v3.6.0.66460
Dell Inspiron 17 5770 (Intel Core i7-8550U 1.8 GHz, 4GB AMD Radeon 530 Graphics, 16GB RAM, Samsung 860 EVO 2TB SSD
Series III 32 v2.5.17953, Revelator io24 v1.13
User avatar
by jasongurtz-cayla on Thu Oct 21, 2021 3:30 pm
Thanks for your reply! I did indeed open a ticket and that's been ... not a fantastic experience. The latest ask was to create a new user account, reinstall UC, and re-configure. Unfortunately the issue remains.

Just so every one's aware, the UC install (or it's firmware upgrade) silently reset the interface to factory defaults. Make sure you save your scene before doing an upgrade! I'm thankful that I did, as going through and setting the eq and all is not the shortest task

To top it off they closed the ticket as solved :facepalm: I have opened a follow-up and will give them the reasonable chance to figure it out. I have also already informed the reseller, so jury's out if it will stay on my desk or not.

It seems like Julian Krause has an io24 on his test bench and can't wait to see those results and hear his opinions on it.

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