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Heard a pop in my headphones, then the device stopped working. Front buttons started blinking then after about 15 sec the screen goes black. then in the universal control app it says I need to update the firmware. when I do that it completes and says successful but device still doesn't work and does the blinking light thing.
Submitted ticket to retailer - Sweetwater.
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by Bbd on Fri Sep 24, 2021 7:08 pm
Good move. You may need a replacement.
Let us know.

Bbd

Please add your specs to your SIGNATURE.
Search the STUDIO ONE 5 ONLINE MANUAL. Access your MY.PRESONUS account.
OVERVIEW of how to get your issue fixed or the steps to create a SUPPORT TICKET.
Needs to include: 1) One Sentence Description 2) Expected Results 3) Actual Results 4) Steps to Reproduce.


OS: Win 10 x64 Home, Studio One Pro 5.x, Notion 6, Series III 24, Studio 192, Haswell CPU: i7 4790k @ 4.4GHz, RAM: 16GB, Faderport 8/16, Central Station +, PreSonus Sceptre S6, Eris 3.5, Temblor 10, ATOM, ATOM SQ
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by PAE Seth on Mon Sep 27, 2021 3:12 pm
No, contact OUR support please.

PC: ASUS X299 Prime Deluxe II, i7-7820X 8c/16t @ 4 GHz, 16GB 2666 MHz DDR4, AMD RX 5500 XT 8GB

Mac: 2010 Mac Pro 6 core 3.33 GHz, 32GB 1333 MHz DDR3, nVidia GT 710 1GB, Alpine Ridge Thunderbolt 3 Card, Aquantia 10GB AVB card
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by michaelbenjamins on Wed Sep 29, 2021 4:57 pm
Sweetwater was able to send me a replacement unit quickly but this one died too. it happened as I switched to the "Slap Echo" preset which I think was the same preset that did it in on the first one. I submitted a ticket to PreSonus support for both units.
I did notice a burnt plastic smell right after the issue happened.

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