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Got my new ATOM SQ yesterday and went through a frustrating couple hours of trying to get Universal Control to "see" the ATOM SQ and potentially update its firmware. Finally discovered that despite the Owners Manual stating (on page 3) that:

During installation, you will be given the option to install various PreSonus
audio drivers. No driver installation is required to use the ATOM SQ.


In fact quite the opposite is true! :evil:

During install, you MUST choose an optional driver called (misleadingly) "ATOM USB", or the Universal Control will NOT see your ATOM SQ as a connected device. So you can't check whether the firmware is out of date, and you can't get a firmware update if it IS out of date. (As it turns out, there's no firmware update available yet.)

Even worse, if you already have a Presonus device (I have a Faderport-8), you might not even think to RE-install the Universal Control app because you already have it and it already says it's up to date. And the ATOM SQ manual says "no driver installation is required". And even if you DO think to try re-installing the Universal Control (like I finally did), you'll look at that OPTIONAL "ATOM USB" entry and think "no, that must be for the older ATOM controller. If I needed to install that it would say ATOM/ATOM SQ or something like that."

Hope that helps some of you avoid the same amount of thrashing as I went through!

Studio One 5.1 Pro (Sphere) | Bitwig 3.2.x | Ableton 10.x
Faderport 8 | ATOM SQ | MOTU M4 | Push 2 (Shove)
Windows 10 Home | i9 9900K | 64 GB RAM | Geforce RTX 2070
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by Bbd on Sat Aug 08, 2020 8:22 am
Thanks for posting this.

Bbd

Please add your specs to your SIGNATURE.
Search the STUDIO ONE 5 ONLINE MANUAL. Access your MY.PRESONUS account.
OVERVIEW of how to get your issue fixed or the steps to create a SUPPORT TICKET.
Needs to include: 1) One Sentence Description 2) Expected Results 3) Actual Results 4) Steps to Reproduce.


OS: Win 10 x64 Home, Studio One Pro 5.x, Notion 6, Series III 24, Studio 192, Haswell CPU: i7 4790k @ 4.4GHz, RAM: 16GB, Faderport 8/16, Central Station +, PreSonus Sceptre S6, Eris 3.5, Temblor 10, ATOM, ATOM SQ
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by jonhamilton2 on Wed Sep 16, 2020 7:36 pm
Thanks for the heads up!

We're you able to get up and running while awaiting firmware? What should new ATOM SQ users do in order to get going smoothly?

thnx

Cpu: i9 10900k Desktop Win10 + 2015 Mac Pro i7@4.3ghz/SSDs
Tools: Slate VMS/Apollo X6/Antelope Audio Discrete 8 Synergy Core/Heritage Audio R.A.M.2000/API Lunchbox 6/Dyn Audio Bm5a MK2+Adam Audio
Kurzweil Forte 88/Virus TI2 61/Behringer DeepMind 12D/Powercore Virus B/Akai MPC X/Komplete Kontrol MK2/Samples/Vst
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by Baphometrix on Wed Sep 16, 2020 10:10 pm
There is a workaround that mitigates the issue quite a bit while we wait for a firmware improvement. I describe it on page 4 of the thread on double-triggering. Here's the lazy link :mrgreen:

viewtopic.php?p=244764#p244764

Studio One 5.1 Pro (Sphere) | Bitwig 3.2.x | Ableton 10.x
Faderport 8 | ATOM SQ | MOTU M4 | Push 2 (Shove)
Windows 10 Home | i9 9900K | 64 GB RAM | Geforce RTX 2070
User avatar
by jonhamilton2 on Thu Sep 17, 2020 12:09 pm
Thank you!

Cpu: i9 10900k Desktop Win10 + 2015 Mac Pro i7@4.3ghz/SSDs
Tools: Slate VMS/Apollo X6/Antelope Audio Discrete 8 Synergy Core/Heritage Audio R.A.M.2000/API Lunchbox 6/Dyn Audio Bm5a MK2+Adam Audio
Kurzweil Forte 88/Virus TI2 61/Behringer DeepMind 12D/Powercore Virus B/Akai MPC X/Komplete Kontrol MK2/Samples/Vst
User avatar
by markdelorenzo on Thu Oct 15, 2020 12:44 pm
Thank you so much for saving me hours. I immediately came here and searched. Found your thread. Downloading latest greatest to install again.

2018 MacBook Pro: i9, 32g RAM, 1tb SSD, MacOS 10.15.7
(STUDIO I/O) MOTU UltraLite mk4 (w/ADA8200), (LIVE I/O) Behringer X Air XR18
Ableton Live Suite 10, Studio One 5, Reason 11 Suite
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by kisnou on Sun Jan 17, 2021 5:28 am
I have the same problem with the revelator.

It seems like the Presonus DSP USB driver is not the only driver it needs to work.

In fact, if only select that, the revelator doesn't show up in Universal Control. If I install all the drivers, then it works fine. There must be a problem, or something Presonus didn't mention.. again.

Italy
Studio One Pro 5.1 64 bit
Win10 - AMD Ryzen 7 2700 Eight-Core - 32gb ram
Nvidia GTX 1060 6gb
Interface: Focusrite 18i20 3rd gen
Prophet XL + Minilogue XD

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