Longtime user of iConnectAUDIO2+ which PreSonus just stopped supporting properly with their buggy Auracle software. Finally got to the stage where I could use the microphone fine but couldn't get sound to output (in Windows). Decided to upgrade to ioStation24c (as I use StudioOne quite a bit and Notion and wanted to stay in the ecosystem), thinking that newer hardware would be better supported. Boy was I wrong, and this thread shows that PreSonus clearly don't listen or care, as it's July and I just had the same problem, with no response from them yet...
The inputs and outputs work fine in StudioOne, and I can use the output (headphones) from windows, but I can no longer get the input via windows. The "Mic/Inst/Line In 1/2" and "Virtual 1/2" devices show no levels, so clearly there's a problem. That's why you can't use the mic in Zoom/Teams/etc. too.
Search for "Fix audio" in the Windows taskbar, you will see an option for "Find and fix problems with playing sound" this is the recording troubleshooter. Run through this. In my case it said the Default Format wasn't set correctly, which is bizarre because it definitely was set to "2 channel, 24 bit 48000 Hz (Studio Quality)", however after applying the fix, I then got sound through.
On Windows, the audio format settings are a bit of a juggling act.
Sometimes just switching from the windows menu to 44.1khz and back to 48khz will solve issues.
Project engineer by day, sound connoisseur by night.
Main Rig: Windows 11 (21H2) 64-bit, Ryzen 3900x, 32GB RAM, RTX 2060, dual 4K Monitors
Presonus 192, Faderport v2, Atom SQ, Akai Advance 49, Keystation 61 mk3, 2x Behringer X-Touch Mini + way too many synths.
Mobile Rig: MBP M1/16GB, Atom SQ, IOstation
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Does Universal Control detect it correctly and if so, what firmware version are you running?
Please add your system specs to your signature (see link in my signature below) with as much details as possible as it helps in responding to your issue.
Download the STUDIO ONE 5 PDF MANUAL. Access your MY.PRESONUS account.
OVERVIEW of how to get your issue fixed or the steps to create a SUPPORT TICKET.
Needs to include: 1) One Sentence Description 2) Expected Results 3) Actual Results 4) Steps to Reproduce.
Windows 10 Pro 64-bit (21H2), Studio One 5.5.2 Pro | Notion 6.8.2 | Universal Control v22.214.171.124069
Dell Inspiron 17 5770 (Intel Core i7-8550U 1.8 GHz, 4GB AMD Radeon 530 Graphics, 16GB RAM, Samsung 860 EVO 2TB SSD
Series III 32 v126.96.36.199445, Revelator io24 v1.21
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