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Hi, I can't seem get ATOM to working properly. After entering Setup mode, it wouldn't go back to the default playable mode, and pad 1-8 light up yellow color. How to get back to "play" mode?

Here is the video:
https://streamable.com/ybmz5g

I have tried restarting, changing cables, using different ports, using hub and without hub, reinstalling/upgrading firmware to 3.4 (previously it's 3.4 though).

If I restart S1 and bring up impact, it can be played rightaway, but after pressing "Setup", I can't go back to "Play" mode no matter what button I pressed.

Thanks.
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by Bbd on Fri Oct 02, 2020 4:35 pm
Please contact Support about your issue.

Bbd

Please add your specs to your SIGNATURE.
Search the STUDIO ONE 5 ONLINE MANUAL. Access your MY.PRESONUS account.
OVERVIEW of how to get your issue fixed or the steps to create a SUPPORT TICKET.
Needs to include: 1) One Sentence Description 2) Expected Results 3) Actual Results 4) Steps to Reproduce.


OS: Win 10 x64 Home, Studio One Pro 5.x, Notion 6, Series III 24, Studio 192, Haswell CPU: i7 4790k @ 4.4GHz, RAM: 16GB, Faderport 8/16, Central Station +, PreSonus Sceptre S6, Eris 3.5, Temblor 10, ATOM, ATOM SQ
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by jakeoleary1 on Thu Oct 29, 2020 6:29 pm
any resolution here? same exact issue.
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by Jemusic on Thu Oct 29, 2020 6:48 pm
What version of Studio One are both of you using? Also its Song Setup mode you are going into, not Setup mode.

Even so pressing Song Mode again should take you out of that mode. It does for me with ATOM working with bot 4.6.2 and V5.1 for me here.

Please add your specs to your SIGNATURE.
Search the STUDIO ONE 4 ONLINE MANUAL. Access your MY.PRESONUS account.
OVERVIEW of how to get your issue fixed or the steps to create a SUPPORT TICKET.
Needs to include: 1) One Sentence Description 2) Expected Results 3) Actual Results 4) Steps to Reproduce.



Specs i5-2500K 3.5 Ghz-8 Gb RAM-Win 7 64 bit - ATI Radeon HD6900 Series - RME HDSP9632 - Midex 8 Midi interface - Faderport 2/8 - Atom Pad- iMac 2.5Ghz Core i5 - High Sierra 10.13.6 - Focusrite Clarett 2 Pre & Scarlett 18i20. Studio One V5.1 (Mac), Notion 6.7, Ableton Live 10 Suite, LaunchPad Pro
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by ChrisLand2 on Sat Nov 14, 2020 11:24 pm
Same here. Did you find the solution?

Edit: I think I fixed it. At the bottom of Studio One just above the transport section I had a note repeat function selected. I deselected it and the yellow buttons turned off.

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