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When I start a new, empty song in Studio One (latest version) I can hit the pads and they make noise for a while . . . then the unit freezes up. Sometimes i can hit notes for 30 seconds or so, sometimes it locks up after just a few. I have to disconnect and reconnect the Atom for *any* button to respond.

Latest firmware on the Atom. I reloaded the firmware just to make sure.

Anyone run into this? This is indistinguishable from broken at the moment. Basically I can't get past the first minute or so of interaction.
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by landondyer on Fri Jan 04, 2019 11:32 pm
Solved.

Switching from a USB 3.0 port (on the root hub of my Windows 10 machine) to a powered USB 2.0 hub seemed to do the trick. The Atom was truly unhappy on that old port. After switching, the Atom is stable (half a hour with no issues, versus abjectly freezing in a few seconds).

Now all my problems are creative rather than technical, which is a good place to be.

If any support or engineering staff at Presonus want details, I can provide more info. I have a bunch of experience with the guts of USB and the OS driver stack.
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by Bbd on Sat Jan 05, 2019 2:55 am
Thanks for posting your fix!

Bbd

Please add your specs to your SIGNATURE.
Search the STUDIO ONE 4 ONLINE MANUAL. Access your MY.PRESONUS account.
OVERVIEW of how to get your issue fixed or the steps to create a SUPPORT TICKET.
Needs to include: 1) One Sentence Description 2) Expected Results 3) Actual Results 4) Steps to Reproduce.


OS: Win 10 x64 Home, Studio One Pro 4.1, Notion 6, Series III 24, Steinberg UR44, Haswell CPU: i7 4790k @ 4.4GHz, RAM: 16GB, Faderport 8/16, Cental Station Plus, PreSonus Sceptre S6, Eris 3.5, ELAC Sub, Akai MPK261, Roland T6, ATOM

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