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Pad 14 Fires on Its Own Repeatedly

Posted: Sun Dec 02, 2018 9:55 pm
by markb14391
Hi,

I just got my Atom and I like it except that pad 14 fires on its own sporadically and often, once every 2-3 seconds or so. It lights up white when it happens, just as if being pressed. It seems to happen any time the Atom is on, whether I'm in Studio One or not.

I've updated the firmware as specifed, and the problem persists.

So I'm wondering if this is a hardware or software issue. I bought the Atom from zZounds and i just noticed that they won't accept returns on the Atom...they call it a "return exception" item. I'm not sure why the dealer wouldn't take returns, maybe they have an odd arrangement with Presonus?

I'll be very unhappy if I got a bad unit out of the box and I have to go through hoops to get it replaced. :-(

I'm also wondering if anyone else has experienced this.

Thanks,

Mark

Re: Pad 14 Fires on Its Own Repeatedly

Posted: Tue Dec 04, 2018 10:15 am
by darrenporter1
I doubt the "return exemption" applies to defective units if you ask for the same thing back after the return. Check with zZounds for clarification and then open a support ticket with PreSonus if they can't/won't resolve it for you.

Re: Pad 14 Fires on Its Own Repeatedly

Posted: Tue Dec 04, 2018 12:17 pm
by markb14391
Thanks! I hope you're right but i had a similar situation a while back with a Maschine that arrived damage (box beat up very badly). I wanted to exchange it for the exact same thing and they refused, telling me to go through the manufacturer because of the "exception". I raised a big stink and they finally exchanged it.

I've submitted an RMA request...hoping for the best!

Re: Pad 14 Fires on Its Own Repeatedly

Posted: Tue Dec 04, 2018 1:19 pm
by darrenporter1
Very silly of zZounds considering there are so many other choices for our business that have better return policies and pretty much the same prices across the board.

Hope it works out for you.

Re: Pad 14 Fires on Its Own Repeatedly

Posted: Tue Dec 04, 2018 2:46 pm
by markb14391
Indeed. Normally their return policy is fine, it's just those occasional "exception" items.

Thanks!