Discuss Quantum Series Interfaces Here
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Ive had the Quantum 2626 for about a month now, it seemed to work without issue at first, but a few weeks ago it started giving me major issues opening a session in pro tools.

The blue light is always on the 2626 and UC is connected to the the 2626, but when I open pro tools I get one of 2 errors.

"ProTools could not initialize the playback device. Please make sure that the device is configured correctly"

"IO Channel count for current playback has changed. Please restart Pro Tools."

Ive tried so many things.. changing the sound settings, power plan, keep UC open, holding N on ProTools and selecting Quantum...

I realize that Pro Tools 11 does not officially support Windows 10, however ive been usign it for 5 years no issue, and it worked initially...

I wonder if it is a Thunderbolt 3 issue.... Does anyone have any suggestions? Thanks.
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by Pengstrom5 on Wed May 12, 2021 5:46 pm
Sorry that you're having this issue and that no one ever answered.

I am having the exact same issue - did you ever figure the issue(s)?

Thanks

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