Unboxed 2 new quantum. Connected via Thundebold and both working well. Universal Control was suggesting to upgrade the firmware. After firmware upgrade I can still see the 2 quantum in Universal Control as soon I turn them on, but when I select one I immediately get the message on the computer " Universal Control: Quantum unresponsive turn of your device and then on again" but clearly not success even if I restart the devices.
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Mac or pc?
By the way try this: you have to turn off the Quantum and disconnect the power cable from the Quantum for a few seconds after the update is applied.
My system
Intel Core i9-10900K Processor Noctua NH-U12A CPU cooler Gigabyte Z490 VISION D Samsung 970 EVO Plus 1TB SSD Corsair Vengeance LPX DDR4 3200MHz 64GB MSI GeForce RTX 3080 Ti Gaming X Trio 12G StarTech Thunderbolt Cable 2M (TBOLTMM2MW) StarTech Thunderbolt 3 to Thunderbolt 2 adapter (TBT3TBTADAP) Neumann TLM 102 microphone Presonus Quantum Windows 10, Ableton 11, Cubase 10 |
Same issue here.
MacOS: Catalina Aggregated Quantum + Quantum4848 Latest version of UC and firmware for both devices. Both Quantum lights are on and blue but despite re-installing the current versions and firmware updates for both devices and doing the disconnect-everything-for-10-seconds sorcery it still doesn't work. All the cables in my studio are well hidden, so disconnecting and reconnecting hardware to fix a software issue is bollocks IMO . . . even if it actually worked! |
TerjeNorway wroteMac or pc? this worked for me on Mojave cheers |
Nice that it worked. I will also recommend to pull out both thunderbolt cable and power cable from the Quantum after firmware update.
Also don't have two Quantums connected when doing a firmware update. Do 2626 first then 4848. Update each device separately when doing a firmware update. They should not be serie connected to each other when doing the firmware update is my guess. And each time pull both power cable and thunderbolt cable.
My system
Intel Core i9-10900K Processor Noctua NH-U12A CPU cooler Gigabyte Z490 VISION D Samsung 970 EVO Plus 1TB SSD Corsair Vengeance LPX DDR4 3200MHz 64GB MSI GeForce RTX 3080 Ti Gaming X Trio 12G StarTech Thunderbolt Cable 2M (TBOLTMM2MW) StarTech Thunderbolt 3 to Thunderbolt 2 adapter (TBT3TBTADAP) Neumann TLM 102 microphone Presonus Quantum Windows 10, Ableton 11, Cubase 10 |
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