Discuss Quantum Thunderbolt Interface Here
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Hi, when I try to check for update I get this message:
Image

I have updated many times and that have never happened before

Edit:
Fixed it, it was my host file

Hardware:
Asus Z170-PREMIUM motherboard (native Thunderbolt port)
Intel Core i7-6700K Skylake Prosessor
Corsair Vengeance LPX DDR4 2400MHz 32GB
MSI GeForce GTX 1070 Ti Gaming 8GB
StarTech THUNDERBOLT CABEL 2M (TBOLTMM2MW)
StarTech THUNDERBOLT 3 TO THUNDERBOLT 2 adapter (TBT3TBTADAP)
Presonus Quantum

Software:
Windows 10 Home latest update
Asus motherboard bios: Z170-PREMIUM-ASUS-3801
Asus motherboard firmware update: FW_update_tool_of_Z170-PREMIUM (Important!!!!!!!!)
Thunderbolt TM software: TBT_WIN10_64_17.2.71.250
PreSonus Quantum driver: PreSonus_UniversalControl-v49805 2.9.2.49805
User avatar
by philangus on Fri Dec 21, 2018 5:27 am
Sounds to me like you may have some malware lurking on your PC. ;)
User avatar
by Skip Jones on Fri Dec 21, 2018 9:52 am
No specs posted so just doing some guessing. Disable antivirus if running , check FireWire is not blocking comm do other programs have internet interconnected.ctivity?

Skip

Please add your specs to your SIGNATURE.
Search the STUDIO ONE 4 ONLINE MANUAL. Access your MY.PRESONUS account.
OVERVIEW of how to get your issue fixed or the steps to create a SUPPORT TICKET.
Needs to include: 1) One Sentence Description 2) Expected Results 3) Actual Results 4) Steps to Reproduce.


Windows 10 X 64 : AMD Phenom II X 4 945, ATI Radeon 5450 / 512 RAM - 8GB RAM / 1T SATA, Mac Mini (Late 2014), Faderport and Faderport 8, Yamaha S-08 Synth, Fishman TriplePlay Guitar MIDI, Logidy Controller, assorted PreSonus Gear
User avatar
by TerjeNorway on Fri Dec 21, 2018 10:20 am
I found out that the Presonus address had been added to my hosts file. When I deleted it from hosts file it all okay again

Hardware:
Asus Z170-PREMIUM motherboard (native Thunderbolt port)
Intel Core i7-6700K Skylake Prosessor
Corsair Vengeance LPX DDR4 2400MHz 32GB
MSI GeForce GTX 1070 Ti Gaming 8GB
StarTech THUNDERBOLT CABEL 2M (TBOLTMM2MW)
StarTech THUNDERBOLT 3 TO THUNDERBOLT 2 adapter (TBT3TBTADAP)
Presonus Quantum

Software:
Windows 10 Home latest update
Asus motherboard bios: Z170-PREMIUM-ASUS-3801
Asus motherboard firmware update: FW_update_tool_of_Z170-PREMIUM (Important!!!!!!!!)
Thunderbolt TM software: TBT_WIN10_64_17.2.71.250
PreSonus Quantum driver: PreSonus_UniversalControl-v49805 2.9.2.49805
User avatar
by Skip Jones on Fri Dec 21, 2018 10:25 am
I'm happy that resolved the issue.

Consider adding your system specs to your signature line. To do do click on the link in my signature.

Skip

Please add your specs to your SIGNATURE.
Search the STUDIO ONE 4 ONLINE MANUAL. Access your MY.PRESONUS account.
OVERVIEW of how to get your issue fixed or the steps to create a SUPPORT TICKET.
Needs to include: 1) One Sentence Description 2) Expected Results 3) Actual Results 4) Steps to Reproduce.


Windows 10 X 64 : AMD Phenom II X 4 945, ATI Radeon 5450 / 512 RAM - 8GB RAM / 1T SATA, Mac Mini (Late 2014), Faderport and Faderport 8, Yamaha S-08 Synth, Fishman TriplePlay Guitar MIDI, Logidy Controller, assorted PreSonus Gear
User avatar
by TerjeNorway on Wed Dec 26, 2018 8:50 am
Skip Jones wrote
Consider adding your system specs to your signature line. To do do click on the link in my signature.

Done :)

Hardware:
Asus Z170-PREMIUM motherboard (native Thunderbolt port)
Intel Core i7-6700K Skylake Prosessor
Corsair Vengeance LPX DDR4 2400MHz 32GB
MSI GeForce GTX 1070 Ti Gaming 8GB
StarTech THUNDERBOLT CABEL 2M (TBOLTMM2MW)
StarTech THUNDERBOLT 3 TO THUNDERBOLT 2 adapter (TBT3TBTADAP)
Presonus Quantum

Software:
Windows 10 Home latest update
Asus motherboard bios: Z170-PREMIUM-ASUS-3801
Asus motherboard firmware update: FW_update_tool_of_Z170-PREMIUM (Important!!!!!!!!)
Thunderbolt TM software: TBT_WIN10_64_17.2.71.250
PreSonus Quantum driver: PreSonus_UniversalControl-v49805 2.9.2.49805
User avatar
by Skip Jones on Wed Dec 26, 2018 9:47 am
:thumbup:

Skip

Please add your specs to your SIGNATURE.
Search the STUDIO ONE 4 ONLINE MANUAL. Access your MY.PRESONUS account.
OVERVIEW of how to get your issue fixed or the steps to create a SUPPORT TICKET.
Needs to include: 1) One Sentence Description 2) Expected Results 3) Actual Results 4) Steps to Reproduce.


Windows 10 X 64 : AMD Phenom II X 4 945, ATI Radeon 5450 / 512 RAM - 8GB RAM / 1T SATA, Mac Mini (Late 2014), Faderport and Faderport 8, Yamaha S-08 Synth, Fishman TriplePlay Guitar MIDI, Logidy Controller, assorted PreSonus Gear

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