Discuss Studio 2|4, 2|6, 6|8, 18|10, and 18|24 USB 2.0 Interfaces Here
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Anyone else had trouble updating firmware on the Studio 1824c? I'm stuck in an endless cycle, where it attempts to upgrade, then complains it can't connect (see images below). I'm on OSX 11.3.

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by Trucky on Tue Jun 15, 2021 12:37 pm

Please add your specs to your SIGNATURE.
Download the STUDIO ONE 5 PDF MANUAL. Access your MY.PRESONUS account.
OVERVIEW of how to get your issue fixed or the steps to create a SUPPORT TICKET.
Needs to include: 1) One Sentence Description 2) Expected Results 3) Actual Results 4) Steps to Reproduce.


Windows 11 Pro 64-bit (21H2), Studio One 5.4 Pro | Notion 6.8.1 | Universal Control v3.6.0.66460
Dell Inspiron 17 5770 (Intel Core i7-8550U 1.8 GHz, 4GB AMD Radeon 530 Graphics, 16GB RAM, Samsung 860 EVO 2TB SSD
Series III 32 v2.5.17953, Revelator io24 v1.13
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by tylerlemmond on Fri Aug 06, 2021 9:53 pm
I am having the same issue
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by milanhawkins on Sat Aug 07, 2021 3:59 am
In the end I resolved this by plugging the 1824c into a different machine and updating that way. Tech support suggested I should try unplugging all other USB devices, but I can't do that on my iMac as I boot from an external USB-C drive.

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