My recently purchased 1824c (NOV 2020) will turn on, but the power on light remains red. The input meters flash once and the 48v, line switches etc, remain dim.
I have tried different USB cable as well as plugging it in to my laptop (also usb c).
UC doesn't see it nor does Studio One.
There is very little in the way of troubleshooting on the net and nothing in the manual.
I'm using an iMac/Catalina
Anyone had a similar issue?
Having same issue. Bought the 1824c last November, just plugged it in yesterday and I get a red power light. Tried switching cables, tried another computer, all the same. Windows 10 recognizes the device for a second, then disconnects it leaving a flashing blue and red usb light on the 1824c front panel. For one moment, it powered on blue. I thought it had magically fixed itself! After about 5 minutes, however, it disconnected. Did that twice, about 5 minutes each time. Now it powers on red again. However, the two brief times it DID work, all channels showed up both in the operating system Sound devices and in my DAW. Had me really hopeful ...
Anyone had any luck yet? Should I even submit a ticket? Thanks.
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