Discuss Studio 2|4 / 24c, 2|6 / 26c, 6|8 / 68c, 18|10 / 1810c, and 18|24 / 1824c USB 2.0 Interfaces Here
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I have not been able to get 24c to work with Zoom. It works with OBS, my Logitech Webcam software, and Studio One 4, but when I set the mic setting in Zoom to use Mic/Inst/Line in 1/2 (Studio 24c), I get this message:

"Your microphone is not working. Please check your connection or use a different mic."

I have Studio 24c Firmware v1.13.

I'm using Windows 10 Home Version 1909 on a Dell Precision Tower 3430, with an Intel Core i7-8700 CPU @ 3.20GHz and 16GB RAM, if that matters.

Zoom Settings:
Zoom > Audio > Select a Microphone:
Mic/Inst/Line in 1/2 (Studio 24c)

Windows Settings:
Windows Settings > Sound > Input:
Mic/Inst/Line in 1/2 (Studio 24c)

Windows Settings > Sound > Input > Advanced sound options > App volume and device preferences:
Master Volume: 100; Output: Main Out 1/2 (Studio 24c); Input: Mic/Inst/Line in 1/2 (Studio 24c)
App: Zoom; Output: Default; Input: Default

Any ideas? 24c info seems to be pretty sparse on the web.

- FiL
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by Trucky on Thu Jun 04, 2020 3:01 pm
What version of Universal Control is installed?

As a test, try to confirm if it works or fails with Skype:
https://www.skype.com/en/get-skype/down ... r-desktop/

PLEASE ADD YOUR SYSTEM SPECS TO YOUR SIGNATURE.
Download the SO 6 PDF MANUAL. Access your MY.PRESONUS account.
OVERVIEW of how to get your issue fixed or the steps to create a SUPPORT TICKET.
Needs to include: 1) Subject 2) Description 3) Country 4) Product 5) OS 6) Audio Software


Windows 11 Pro 64-bit (23H2), Studio One 6.5.2 Professional | Notion 6.8.2 | Universal Control v4.2.0.96206
Intel NUC 13 (Intel i5-1340P, Intel Iris Xe Graphics, 32GB RAM, 2TB SSD, Revelator, SIII 32
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by philipwisneski on Mon Jun 08, 2020 8:03 pm
Thanks for your reply.

I have Universal Control version 3.2.1.57677 Win x64 (Built on Apr 9 2020).

I installed Skype, and I seem to be having the opposite problem. When I tested the audio, the mic is working through the Studio 24c, but I can't hear the test audio output. Mic is set to "Mic/Line in 1/2 (Studio 24c)" and Speakers are set to "Main Out 1/2 (Studio 24c) both in Windows and in Skype.

If I switch the Speakers to "Speakers/Headphone (Realtek(R) Audio) and turn on my speakers, I can hear the test audio.

Now I'm thoroughly confused!
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by philipwisneski on Tue Jun 09, 2020 6:21 am
To add to the mystery, the 24c works absolutely fine with Jamulus.
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by jamescelentano on Thu Jan 21, 2021 2:18 pm
In reaction to another user's post, I am having the same issue, want to use the Studio 24c with Zoom web conferencing. Output works but input does not work. Is there a fix for this? Thanks in advance for any ideas or troubleshooting tips.
User avatar
by Trucky on Thu Jan 21, 2021 5:18 pm
@philipwisneski
@jamescelentano

Recommend submitting a Service Ticket:
https://support.presonus.com/hc/en-us/requests/new

PLEASE ADD YOUR SYSTEM SPECS TO YOUR SIGNATURE.
Download the SO 6 PDF MANUAL. Access your MY.PRESONUS account.
OVERVIEW of how to get your issue fixed or the steps to create a SUPPORT TICKET.
Needs to include: 1) Subject 2) Description 3) Country 4) Product 5) OS 6) Audio Software


Windows 11 Pro 64-bit (23H2), Studio One 6.5.2 Professional | Notion 6.8.2 | Universal Control v4.2.0.96206
Intel NUC 13 (Intel i5-1340P, Intel Iris Xe Graphics, 32GB RAM, 2TB SSD, Revelator, SIII 32
User avatar
by robevans6 on Sat Mar 06, 2021 10:45 am
Hi,

I have just purchased the 24c specifically for conference calls on zoom, and live streaming.

Whilst researching which brand and interface to buy before purchasing this unit, there were no comments that I came across that mentioned this being an issue.

I would very much like to know if this issue has been resolved and what the workaround is.

Thank you

Rob
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by itainaftali on Thu Jul 07, 2022 3:14 am
I had the same problem and with the help of PreSonus tech support I fixed it.

All I had to do was update Universal Control and the firmware on Studio 24c:

Open Universal Control, click File ----> Check for updates. Then update.

When it's finished you restart the computer and open Universal Control and it will ask you to update the firmware.

I hope this helped.
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by florenthiebel on Tue Feb 21, 2023 1:28 pm
Hi all

I have the same issues on MAC mini M1 2020 on Ventura 13,1

firmware v1,17 up to date

issues using Microsoft Teams, works well with Zoom

issue only with inputs, mic not working

any ideas?

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