Discuss Studio 2|4, 2|6, 6|8, 18|10, and 18|24 USB 2.0 Interfaces Here
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Hey Guys.

Since I bought my Studio 2/4c, it has been steady as a rock, until today. This might be a Windows issue, but suddenly when I plug a Mic in to either Mic/inst 1 or 2, I get no sound. it worked 2 weeks ago when I recorded some vocal so it is obviously a recent snag. Guitars work fine, only Mics are an issue. I tried 3 different Mics and 4 different leads, both XLR and Jack, none of them produced a signal to the PC. I did notice on right clicking and going into properties, there is now a message in the Properties window saying "Jack Information available" and then underneath "No Jack information". I am pretty sure it was not there before. Also in events there were some issues. I have included Screenshots, it would be easier to look at them than have me explain. If anyone can help i would be Grateful.

Thanks. Roy Taylor.

Windows 10 64bit
16gb Ram
8 core AMD processor 3.10ghz
Studio 2/4c Interface
Studio One 4 Pro, latest version.

Presonus 2.jpg
Presonus 1.jpg

Studio One Pro 4.6.2
Studio 2/4c Interface
Win 10 64bit
AMD FX(tm) 8120 Eight Core Processor 3.10Ghz
16gb DDR3 ram
1tb SSD Hard Drive
User avatar
by Bbd on Sun May 03, 2020 7:45 pm
You may want to reinstall your audio device driver for your unit.
It that doesn't work, please create a Support Ticket.


Please add your specs to your SIGNATURE.
Search the STUDIO ONE 5 ONLINE MANUAL. Access your MY.PRESONUS account.
OVERVIEW of how to get your issue fixed or the steps to create a SUPPORT TICKET.
Needs to include: 1) One Sentence Description 2) Expected Results 3) Actual Results 4) Steps to Reproduce.

OS: Win 10 x64 Home, Studio One Pro 5.x, Notion 6, Series III 24, Studio 192, Haswell CPU: i7 4790k @ 4.4GHz, RAM: 16GB, Faderport 8/16, Central Station +, PreSonus Sceptre S6, Eris 3.5, Temblor 10, ATOM, ATOM SQ

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