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Studio 2|4 not connecting to 2018 MacBook Pro

Posted: Fri Jan 04, 2019 6:07 pm
by danielhollins
Hello,

I figure I need to put this here as I am unable to lodge a support ticket on the Presonus support page (is anyone else aware of this issue)?

I have just bought a Studio 2|4 and registered it and have plugged it in to my new 2018 MacBook Pro and it isn't appearing in the Audio section of my Preferences. At first the red light was staying on but after plugging it in again it now flashes every second or so.

I am running High Sierra 10.13.6. Can anyone suggest anything? Every other external audio device I have used on Mac has just worked so Im a bit stumped here.

Thanks.

Re: Studio 2|4 not connecting to 2018 MacBook Pro

Posted: Sat Feb 02, 2019 9:51 pm
by johnthompson22
@danielhollins,

I'm in the same boat as you. I also have the 2018 MacBook Pro and I just received my studio interface in the mail today. I spent few hours trying to figure this thing out and eventually found a work around.

I plugged the usb-c to usb-a cable into the interface and then connected the usb-a end into a usb to usb-c adapter. I then plugged the adapter into the MacBook Pro and it worked perfectly. It appears in my preferences now and no more blinking red light.

I hope this helps. Hopefully Presonus can fix this going forward.

Re: Studio 2|4 not connecting to 2018 MacBook Pro

Posted: Tue Feb 12, 2019 3:41 pm
by jpsbuk
How bizarre is that! I have exactly the same issue. Using a USB-C to USB-A and then USB-A to USB-C fixes the issue.

Early days I guess :)

Re: Studio 2|4 not connecting to 2018 MacBook Pro

Posted: Sat Feb 23, 2019 3:30 pm
by jpsbuk
Interestingly enough, the USB-C charger lead that comes with the MacBook charger works fine !!

See https://answers.presonus.com/38397/usb-c-cable-not-working