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Studio 2|4 not connecting to 2018 MacBook Pro

Posted: Fri Jan 04, 2019 6:07 pm
by danielhollins
Hello,

I figure I need to put this here as I am unable to lodge a support ticket on the Presonus support page (is anyone else aware of this issue)?

I have just bought a Studio 2|4 and registered it and have plugged it in to my new 2018 MacBook Pro and it isn't appearing in the Audio section of my Preferences. At first the red light was staying on but after plugging it in again it now flashes every second or so.

I am running High Sierra 10.13.6. Can anyone suggest anything? Every other external audio device I have used on Mac has just worked so Im a bit stumped here.

Thanks.

Re: Studio 2|4 not connecting to 2018 MacBook Pro

Posted: Sat Feb 02, 2019 9:51 pm
by johnthompson22
@danielhollins,

I'm in the same boat as you. I also have the 2018 MacBook Pro and I just received my studio interface in the mail today. I spent few hours trying to figure this thing out and eventually found a work around.

I plugged the usb-c to usb-a cable into the interface and then connected the usb-a end into a usb to usb-c adapter. I then plugged the adapter into the MacBook Pro and it worked perfectly. It appears in my preferences now and no more blinking red light.

I hope this helps. Hopefully Presonus can fix this going forward.

Re: Studio 2|4 not connecting to 2018 MacBook Pro

Posted: Tue Feb 12, 2019 3:41 pm
by jpsbuk
How bizarre is that! I have exactly the same issue. Using a USB-C to USB-A and then USB-A to USB-C fixes the issue.

Early days I guess :)

Re: Studio 2|4 not connecting to 2018 MacBook Pro

Posted: Sat Feb 23, 2019 3:30 pm
by jpsbuk
Interestingly enough, the USB-C charger lead that comes with the MacBook charger works fine !!

See https://answers.presonus.com/38397/usb-c-cable-not-working

Re: Studio 2|4 not connecting to 2018 MacBook Pro

Posted: Sun Feb 24, 2019 10:52 am
by jpsbuk
I purchased a new USB-C to USB-C cable and all is now ok. It seems like Presonus may have shipped some units with bad cables!

Re: Studio 2|4 not connecting to 2018 MacBook Pro

Posted: Tue May 28, 2019 11:33 am
by rinakumetsu
The same thing =( Thanks guys with the advice to check the cable.

Re: Studio 2|4 not connecting to 2018 MacBook Pro

Posted: Fri May 31, 2019 7:20 pm
by CSeye
I have a 2017 MBP here with nothing but USB-C and Thunderbolt 3 ports.

After a no-go with the Presonus USB-C to USB-C cable, I tried the suppled USB-C to USB-A and it worked. :+1

After reading here, I can confirm the USB-C cable that is part of the Apple MBP charger worked. So did an Amazon Basics cable.

The Studio 24c does exactly what I hoped for: It's small yet with enough heft - 2lbs - to remain stable on the table. It fits neatly into my guitar gig bag, and it plays nicely with LPX, C10, and S1 4.5.

It's very easy to use and sounds great! :thumbup:

I'll post back after testing the MIDI connections.

Re: Studio 2|4 not connecting to 2018 MacBook Pro

Posted: Tue Jul 02, 2019 4:43 am
by richardgarifo
You all are lifesavers! July and the units are still shipping with a bad C cable. Man, it is really disheartening to plug everything together and get... nothing. Thanks again!

Re: Studio 2|4 not connecting to 2018 MacBook Pro

Posted: Sat Jul 06, 2019 8:05 pm
by danielwebster4
Add me to the list of people who received a bad USB-c cable. :(