Discuss Studio 2|4 / 24c, 2|6 / 26c, 6|8 / 68c, 18|10 / 1810c, and 18|24 / 1824c USB 2.0 Interfaces Here
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Hi, I didn't know if anyone could help me with this issue...

I noticed I was having some sound issues when using my studio 24c so I downloaded universal control and attempted to update the firmware. As soon as I hit update the light went from blue to blinking red, i guess signaling that it was updating. about four minutes in, universal control told me it couldn't connect (it already had) and there was no physical factor that could've disconnected it. after said incident the 24c wont be recognized by reaper, by universal control, or even by my computer.

tried multiple cables, tried looking for a way to factory reset the firmware so i could at least try again or get it working in some regard but even in the owners manual there's absolutely no reference on how to do that.

for reference,

I'm running windows 10, x64
Universal Control 3.6.4.

any help at all would be greatly appreciated
User avatar
by Trucky on Thu Aug 04, 2022 2:18 pm
Welcome to the Forum!

Please submit a support ticket (see link in my signature below) for this. Thanks!

PLEASE ADD YOUR SYSTEM SPECS TO YOUR SIGNATURE.
Download the SO 6 PDF MANUAL. Access your MY.PRESONUS account.
OVERVIEW of how to get your issue fixed or the steps to create a SUPPORT TICKET.
Needs to include: 1) Subject 2) Description 3) Country 4) Product 5) OS 6) Audio Software


Windows 11 Pro 64-bit (23H2), Studio One 6.5.2 Professional | Notion 6.8.2 | Universal Control v4.2.0.96206
Intel NUC 13 (Intel i5-1340P, Intel Iris Xe Graphics, 32GB RAM, 2TB SSD, Revelator, SIII 32

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