The new app version of Universal Conrol (formerly UC Surface) for Android, released yesterday, is buggy. It seems to use a screen resolution that Android devices do not have. The screen then shows the note "Remote control not supported at this screen size".
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UC v4.3.0.99834 is working great with my Lenovo Tab M10 HD (2nd Gen) that has a 10.1" HD screen (1280 x 800 resolution).
Requires Android 6.0 and up. What's the specs on your Android that's having this issue? Have you submitted a Support Ticket (see link in my signature)?
PLEASE ADD YOUR SYSTEM SPECS TO YOUR SIGNATURE.
Download the SO 6 PDF MANUAL. Access your MY.PRESONUS account. OVERVIEW of how to get your issue fixed or the steps to create a SUPPORT TICKET. Needs to include: 1) Subject 2) Description 3) Country 4) Product 5) OS 6) Audio Software Windows 11 Pro 64-bit (23H2), Studio One 6.6.1 Professional | Notion 6.8.2 | Universal Control v4.3.1.100005 Intel NUC 13 (Intel i5-1340P, Intel Iris Xe Graphics, 32GB RAM, 2TB SSD, Revelator, SIII 32 |
I don't use an Android device, but here are two screenshots users have posted. They can not use their devices as they could until they installed the update. And yes, they were asked to contact PreSonus Support. It seems to be necessary to remind users to not install "the latest and greatest" immediately.
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These issues have been reported to PreSonus support.
They are working on a KB article to address it and offer some workarounds for affected Android users.
PLEASE ADD YOUR SYSTEM SPECS TO YOUR SIGNATURE.
Download the SO 6 PDF MANUAL. Access your MY.PRESONUS account. OVERVIEW of how to get your issue fixed or the steps to create a SUPPORT TICKET. Needs to include: 1) Subject 2) Description 3) Country 4) Product 5) OS 6) Audio Software Windows 11 Pro 64-bit (23H2), Studio One 6.6.1 Professional | Notion 6.8.2 | Universal Control v4.3.1.100005 Intel NUC 13 (Intel i5-1340P, Intel Iris Xe Graphics, 32GB RAM, 2TB SSD, Revelator, SIII 32 |
"PreSonus Supporthas suggested as a workaround to download the previous version of UC-Surface from Presonus Legacy software page and disable Google Play auto-update. The previous version is working as expected." (Quote from a Facebook group)
The idea sounds good, just that there is no "Previous version" available anymore. That's why this might be a better idea: A user suggested to find the "Screen Zoom" option in the Display menu of an Android tablet and make UC fit to the screen. There is no workaround for iOS users yet. |
There are two APK-files available:
* Universal Control Android v4.2.0.96206 * UC Surface Android v3.4.0.61835 (32 or 64 bit) https://legacy.presonus.com/products/UC ... /downloads |
Here's the KB article that explains what was changed in the latest release and a possible fix or alternate workaround:
https://support.presonus.com/hc/en-us/articles/26633871224717-Universal-Control-Mobile-App-Screen-Sizing-Adjustment-Android
PLEASE ADD YOUR SYSTEM SPECS TO YOUR SIGNATURE.
Download the SO 6 PDF MANUAL. Access your MY.PRESONUS account. OVERVIEW of how to get your issue fixed or the steps to create a SUPPORT TICKET. Needs to include: 1) Subject 2) Description 3) Country 4) Product 5) OS 6) Audio Software Windows 11 Pro 64-bit (23H2), Studio One 6.6.1 Professional | Notion 6.8.2 | Universal Control v4.3.1.100005 Intel NUC 13 (Intel i5-1340P, Intel Iris Xe Graphics, 32GB RAM, 2TB SSD, Revelator, SIII 32 |
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