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This morning for our church service with the SL 32, we were noticing that the main output was very quite despite the main fader being where it has always remained. I went to turn up the main output and the board spontaneously recalled an old scene and overwrote the scene that we have been saving to for our services. This completely reset all of the aux mixes, yet the device permissions for the musician's phones to control their head mixes went unchanged. Also, every output spontaneously turned up drastically without any human intervention, almost blowing out the ears of the musicians with in-ear monitors, then returned to normal. After clicking around in the menus for about three minutes, the board completely froze, and when we power-cycled it, it was still set to the random scene that it recalled. Then, the board froze one more time, and spontaneously reset to the correct scene. I was wondering if anyone else had any of these problems, because they could be devastating if they happened during a service. We are running the board on the most recent firmware. Thank you.
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by jpettit on Sun May 27, 2018 8:27 am
Lance Horsley wrote1) This morning for our church service with the SL 32, we were noticing that the main output was very quite despite the main fader being where it has always remained.
2) I went to turn up the main output and the board spontaneously recalled an old scene and overwrote the scene that we have been saving to for our services. This completely reset all of the aux mixes, yet the device permissions for the musician's phones to control their head mixes went unchanged.
3) Also, every output spontaneously turned up drastically without any human intervention, almost blowing out the ears of the musicians with in-ear monitors, then returned to normal.
4) After clicking around in the menus for about three minutes, the board completely froze, and when we power-cycled it, it was still set to the random scene that it recalled.
5) Then, the board froze one more time, and spontaneously reset to the correct scene.

6) I was wondering if anyone else had any of these problems because they could be devastating if they happened during a service. We are running the board on the most recent firmware. Thank you.

Please send a ticket to support ASAP.
This is being investigated most recently.

I know how disruptive this can be.
Might I suggest an emergency process of turning your amps down and do a full power cycle then recalling your scene for the service as an interim process?

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by chuckgollnick on Sun May 27, 2018 4:06 pm
Get me a young pastor and an old pastor...

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