FaderPort 8 and FaderPort 16 General Discussion
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Apparently inventory counting is happening and stops all shipping? ...and no info as to when counting is done and shipping resumes. Is this typical service from Presonus? I just recently bought Studio One and the Faderport 8. My dealer gave me the download and code fairly quickly. Presonus seems to be taking their time.

12th gen Intel i9-12900k, 3.20-5.2 GHz, 32 gig DDR5 RAM at 4400 MHz, M.2 2tb SSD (2), NVIDIA rtx 3060ti 8 gig, external SSD, etc. Win11.
PreSonus : Studio One V5.x; Faderport 8, Atom, Steinberg UR44

YouTube channel : https://www.youtube.com/channel/UCtG56H ... PKPbaG1_CQ
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by Skip Jones on Tue Dec 05, 2017 7:54 pm
Unless purchased directly from PreSonus I think the dealer you ordered it from might be your best resource.

Skip

Please add your specs to your SIGNATURE.
Search the STUDIO ONE 4 ONLINE MANUAL. Access your MY.PRESONUS account.
OVERVIEW of how to get your issue fixed or the steps to create a SUPPORT TICKET.
Needs to include: 1) One Sentence Description 2) Expected Results 3) Actual Results 4) Steps to Reproduce.


Windows 10 X 64 : AMD Phenom II X 4 945, ATI Radeon 5450 / 512 RAM - 8GB RAM / 1T SATA, Mac Mini (Late 2014), Faderport and Faderport 8, Yamaha S-08 Synth, Fishman TriplePlay Guitar MIDI, Logidy Controller, assorted PreSonus Gear
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by johnnygeib2 on Tue Dec 05, 2017 7:55 pm
chrisharwood wroteApparently inventory counting is happening and stops all shipping? ...and no info as to when counting is done and shipping resumes. Is this typical service from Presonus? I just recently bought Studio One and the Faderport 8. My dealer gave me the download and code fairly quickly. Presonus seems to be taking their time.


This is normal for most companies like Presonus, especially with popular products that sell tons. You'll most likely get mad at me for saying be patient but there it is. I had to wait 2 weeks for my Editors Keys Studio One Keyboard for the same reason last year so I know it's frustrating.

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by rnaqvi on Tue Dec 05, 2017 9:07 pm
Sorry for the delay you experienced. Please shoot me an email with your name and the dealer that you ordered the Faderport8 from and I'll be glad to have one of our salespeople send you a firm shipping date and tracking number.

My email is [email protected]" target="_blank

Kind Regards,

Rick Naqvi
VP of Sales, PreSonus Audio Electronics
http://www.presonus.com
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by chrisharwood on Tue Dec 05, 2017 9:41 pm
Top Notch....thanks Rick!

12th gen Intel i9-12900k, 3.20-5.2 GHz, 32 gig DDR5 RAM at 4400 MHz, M.2 2tb SSD (2), NVIDIA rtx 3060ti 8 gig, external SSD, etc. Win11.
PreSonus : Studio One V5.x; Faderport 8, Atom, Steinberg UR44

YouTube channel : https://www.youtube.com/channel/UCtG56H ... PKPbaG1_CQ
User avatar
by Skip Jones on Tue Dec 05, 2017 9:42 pm
You must also figure in the recent Holiday. Rick and PreSonus will take care of you. Enjoy your new Faderport 8, it's awesome!

Skip

Skip

Please add your specs to your SIGNATURE.
Search the STUDIO ONE 4 ONLINE MANUAL. Access your MY.PRESONUS account.
OVERVIEW of how to get your issue fixed or the steps to create a SUPPORT TICKET.
Needs to include: 1) One Sentence Description 2) Expected Results 3) Actual Results 4) Steps to Reproduce.


Windows 10 X 64 : AMD Phenom II X 4 945, ATI Radeon 5450 / 512 RAM - 8GB RAM / 1T SATA, Mac Mini (Late 2014), Faderport and Faderport 8, Yamaha S-08 Synth, Fishman TriplePlay Guitar MIDI, Logidy Controller, assorted PreSonus Gear
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by chrisharwood on Thu Dec 07, 2017 11:59 am
After a call from Rick stating they have no info of my purchase from JRRshop and JRRshop telling me to continue to wait...and passing the blame to PreSonus, this seems to be going nowhere. I've been told it will be checked on, but more waiting seems to be of indefinite nature.
Although, I'm enjoying the software!

12th gen Intel i9-12900k, 3.20-5.2 GHz, 32 gig DDR5 RAM at 4400 MHz, M.2 2tb SSD (2), NVIDIA rtx 3060ti 8 gig, external SSD, etc. Win11.
PreSonus : Studio One V5.x; Faderport 8, Atom, Steinberg UR44

YouTube channel : https://www.youtube.com/channel/UCtG56H ... PKPbaG1_CQ
User avatar
by chrisharwood on Sat Dec 09, 2017 10:48 am
Hopefully arriving this upcoming Wed 12/13

12th gen Intel i9-12900k, 3.20-5.2 GHz, 32 gig DDR5 RAM at 4400 MHz, M.2 2tb SSD (2), NVIDIA rtx 3060ti 8 gig, external SSD, etc. Win11.
PreSonus : Studio One V5.x; Faderport 8, Atom, Steinberg UR44

YouTube channel : https://www.youtube.com/channel/UCtG56H ... PKPbaG1_CQ
User avatar
by Skip Jones on Sat Dec 09, 2017 11:07 am
Sounds promising. Once you get it you will be amazed. I suggest watching the video series that Johnny Geib did available in our Community Based Training area. Good stuff.

Skip

Skip

Please add your specs to your SIGNATURE.
Search the STUDIO ONE 4 ONLINE MANUAL. Access your MY.PRESONUS account.
OVERVIEW of how to get your issue fixed or the steps to create a SUPPORT TICKET.
Needs to include: 1) One Sentence Description 2) Expected Results 3) Actual Results 4) Steps to Reproduce.


Windows 10 X 64 : AMD Phenom II X 4 945, ATI Radeon 5450 / 512 RAM - 8GB RAM / 1T SATA, Mac Mini (Late 2014), Faderport and Faderport 8, Yamaha S-08 Synth, Fishman TriplePlay Guitar MIDI, Logidy Controller, assorted PreSonus Gear
User avatar
by chrisharwood on Sat Dec 09, 2017 8:49 pm
thx Skip...already watched among others. I'm ready!

12th gen Intel i9-12900k, 3.20-5.2 GHz, 32 gig DDR5 RAM at 4400 MHz, M.2 2tb SSD (2), NVIDIA rtx 3060ti 8 gig, external SSD, etc. Win11.
PreSonus : Studio One V5.x; Faderport 8, Atom, Steinberg UR44

YouTube channel : https://www.youtube.com/channel/UCtG56H ... PKPbaG1_CQ
User avatar
by chrisharwood on Tue Dec 12, 2017 7:31 pm
woah....arrived today. This thing is a beast.

12th gen Intel i9-12900k, 3.20-5.2 GHz, 32 gig DDR5 RAM at 4400 MHz, M.2 2tb SSD (2), NVIDIA rtx 3060ti 8 gig, external SSD, etc. Win11.
PreSonus : Studio One V5.x; Faderport 8, Atom, Steinberg UR44

YouTube channel : https://www.youtube.com/channel/UCtG56H ... PKPbaG1_CQ
User avatar
by Skip Jones on Tue Dec 12, 2017 8:22 pm
:thumbup:

Skip

Skip

Please add your specs to your SIGNATURE.
Search the STUDIO ONE 4 ONLINE MANUAL. Access your MY.PRESONUS account.
OVERVIEW of how to get your issue fixed or the steps to create a SUPPORT TICKET.
Needs to include: 1) One Sentence Description 2) Expected Results 3) Actual Results 4) Steps to Reproduce.


Windows 10 X 64 : AMD Phenom II X 4 945, ATI Radeon 5450 / 512 RAM - 8GB RAM / 1T SATA, Mac Mini (Late 2014), Faderport and Faderport 8, Yamaha S-08 Synth, Fishman TriplePlay Guitar MIDI, Logidy Controller, assorted PreSonus Gear

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