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Left 4 LCD's not working (brand new faderport 8)

Posted: Wed Aug 02, 2017 6:39 am
by stuartlynn
Got my new faderport 8 and the left 4 LCDs are not working ...(bummer!)
Only time they are working is when the presonus logo shows. When resetting the DAW option (startup with 2 left "select buttons" pushed they are blank and when working in DAW also. (Studio One)

Anyone?

Re: Left 4 LCD's not working (brand new faderport 8)

Posted: Wed Aug 02, 2017 8:18 am
by jpettit
First open a support ticket.

You can try running a calibration test with one of they'll menu options while in boot up configuration mode.

This might tell you more.

Re: Left 4 LCD's not working (brand new faderport 8)

Posted: Tue Jan 09, 2018 3:20 pm
by RotaryFiend
I have this same issue....any word on resolution?

Re: Left 4 LCD's not working (brand new faderport 8)

Posted: Tue Jan 09, 2018 3:24 pm
by matthewgorman
RotaryFiend wroteI have this same issue....any word on resolution?


If you can't exchange it from where you bought it, I would open a support ticket.

Re: Left 4 LCD's not working (brand new faderport 8)

Posted: Tue Jan 09, 2018 3:36 pm
by SwitchBack
Hmm, sounds like a firmware issue. The logo showing at startup suggests that the hardware is fine. Which version of Universal Control are you running?

Re: Left 4 LCD's not working (brand new faderport 8)

Posted: Tue Feb 06, 2018 1:11 am
by chrisboshuizen
I'm having the same issue, since the new firmware update the left 4 scribbles are sometimes blank. I power cycle it a few times and it eventually starts working. Did not see this on the older firmware.

Re: Left 4 LCD's not working (brand new faderport 8)

Posted: Sat Mar 16, 2019 11:08 am
by gdefosset
I just picked up a used Faderport 8 seems to have this same issue with the right 4 lcds/scribble strips. About 30% of the time they don’t come on when powering up, switching off then back on will eventually get them to come up. Did anyone above ever figure out what the issue was? Loose wire inside, firmware issue?

Re: Left 4 LCD's not working (brand new faderport 8)

Posted: Thu Apr 11, 2019 8:56 am
by dan-stefanrucareanu
I just bought a new Presonus Faderport 16 the other day. Having the same issue with the first four LCD screens.

There are times when they do not work. After switching off and on about a couple of times, they start working again.

Also, channel 9 does not show the correct name of the track after changing banks. It shows 0110101... (in Nuendo).

Is it firmware or shoud I send it back for exchange?

Thanks!

Re: Left 4 LCD's not working (brand new faderport 8)

Posted: Thu Apr 11, 2019 9:02 am
by Bbd
Please open a Support ticket ASAP for your issue. They will guide you.

Re: Left 4 LCD's not working (brand new faderport 8)

Posted: Thu Apr 11, 2019 9:22 am
by dan-stefanrucareanu
Thank you, Bdb. Just did that. Good day!

Re: Left 4 LCD's not working (brand new faderport 8)

Posted: Thu Apr 11, 2019 9:25 am
by Bbd
:thumbup:

Re: Left 4 LCD's not working (brand new faderport 8)

Posted: Sat Jan 18, 2020 10:20 am
by gdefosset
Was there a resolution to this? Same issue with right 4 lcds? Sometimes work sometimes have to turn on and back on to get to work.