FaderPort 8 and FaderPort 16 General Discussion
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I get the error:

"The firmware update failed with error code 2011."

Anyone else get this?
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by michaelblazer on Wed Dec 28, 2016 9:48 am
I had the firmware update failing in a few different ways including error 2011. I was using an old Mac Pro with 5 USB ports, all occupied. Eventually I tried an old MacBook Pro with no other USB devices, and it worked perfectly.

So I went back to the Mac Pro and experimented with moving things around to different USB ports and eventually found an arrangement that works. I discovered that the USB 'busses' shown in System Info don't seem to correspond to the physical ports. There are more busses than ports, and devices that share a port via a hub don't necessarily show up on the same bus, and devices that don't sometimes do.

Ironically the trouble happened when the FP8 was sharing a USB bus (not a physical port) with my other Presonus product, an AR12 mixer. As long as I get them on different busses, all is well. Unfortunately I don't know how to do that on the Mac Pro other than trial and error.

Not sure if this is related to the problem you're having, but maybe it'll provide a clue. I suggest trying with no other USB devices connected, and of course eliminating other possible sources of USB trouble by trying different cables and ports. Good luck.
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by tyaudronis on Thu Jan 05, 2017 4:43 am
michaelblazer wroteNot sure if this is related to the problem you're having, but maybe it'll provide a clue. I suggest trying with no other USB devices connected, and of course eliminating other possible sources of USB trouble by trying different cables and ports. Good luck.


He's right. I was having issues on a PC (Win 10). Even though the FP8 was on it's own USB3 card (not port... individual card), I had to unplug my Komplete Kontrol, Oculus, Hubs, Printers, and then hard drives before I found that it was my iLok (on a completely separate bus) causing the issue.

Computer: Intel I7 5690x @ 3.9 GHz (water cooled), Corsair Dominator 3.0 GHz RAM (32 GB), nVidia Titan X video card, 32TB RAID 0 SATA III (production), 64TB RAID 1 SATA III (backup). 2X Dell PowerEdge 610 servers (as additional FX processors for Komplete).

Audio Gear: Firestudio Project X 3 (1 on production, 1 on each server), Presonus E5 Monitors, Presonus Temblor T8 Subwoofer, Presonus Faderport 8, Studio One 3 (pro), Komplete Ultimate, Komplete Kontrol S49, Roland Fantom X6, Roland MC 909, FabFilter Total, Avid Eleven, Pro Tools 12, and a partridge in a pear tree...
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by zzskhg on Mon Jan 30, 2017 12:44 am
Win10 user here - I was also not able to get the firmware update to apply until I disconnected all USB devices. My FP8 is on a usb2.0 bus, but the update kept failing until I disconnected everything from my usb3.0 bus. Weird.

Thanks for the advice, I'm glad I found this post early in my troubleshooting!

Windows 10 home, i7 quad core, 16 gig ram, studio 192, faderport 8, jbl lsr305 monitors. S1v3.2 pro.
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by JackLPier on Sat Mar 16, 2024 12:24 pm
What OS version were you running on the MacBook Pro? I just picked up a 2012 that I'm having to upgrade to Mohave 10.14... not sure it will work... we'll see... The UC software wouldn't run on Yosemite 10.10.5... what a hassle! You can buy these new for $500 but you can't flash the firmware with a USB3 port? Unbelievable!

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