FaderPort 8 and FaderPort 16 General Discussion
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All of a sudden I am no longer getting two way communication and this is making using Faderport impossible.

I have a FP16 and a FP8 giving me 24 faders. All has worked perfectly until the last 24 hours. What has gone wrong? I know it's not hardware related because it is happening to both.

I get no visual feedback on any Faderport buttons when I press them and yet they work in Studio One. For example, if I press the Zoom button it does not light up yet the scroll wheel now zooms in and out. If I press the Scroll button it does not light but the Rotary knob works as a scroll. Basically whatever I press on Faderport nothing changes visually at all.

If I go into setting in Studio One - Exernal Devices everything looks like it should. When I press the Reconnect button the hit OK suddenly faderport jumps to how it should look based on what buttons have been pressed. But nothing is solved. The problem persists. The only way I can get FP to update how it looks is by pressing Reconnect in Studio One Settings.

Any ideas. This is driving me mad. And I have a client coming in for a mix session tomorrow.

Please help. Everything is up to date software wise in terms of Studio One and Universal Control.
Last edited by TheTwangmeister on Mon Sep 13, 2021 6:18 am, edited 1 time in total.

Presonus Sphere
Studio One 5 Pro

Windows 10 Pro 64, Intel Quad Core i7 6700k, 16GB Ram
Apollo Firewire, Focusrite OctoPre
UAD octo dsp (Apollo quad and PCIe quad)
Faderport 16
Softube Console 1
Behringer BCR2000 (for plugin control)
User avatar
by Bbd on Wed Sep 08, 2021 6:58 pm
Try this on your FP8 and unplug the FP16.

Try switching modes.
https://www.sweetwater.com/sweetcare/ar ... -mcu-mode/

Bbd

Please add your specs to your SIGNATURE.
Search the STUDIO ONE 5 ONLINE MANUAL. Access your MY.PRESONUS account.
OVERVIEW of how to get your issue fixed or the steps to create a SUPPORT TICKET.
Needs to include: 1) One Sentence Description 2) Expected Results 3) Actual Results 4) Steps to Reproduce.


OS: Win 10 x64 Home, Studio One Pro 5.x, Notion 6, Series III 24, Studio 192, Haswell CPU: i7 4790k @ 4.4GHz, RAM: 16GB, Faderport 8/16, Central Station +, PreSonus Sceptre S6, Eris 3.5, Temblor 10, ATOM, ATOM SQ
User avatar
by TheTwangmeister on Thu Sep 09, 2021 1:05 am
Hi. Unfortunately this achieves nothing.
Well, nothing other than Studio One crashing.

Presonus Sphere
Studio One 5 Pro

Windows 10 Pro 64, Intel Quad Core i7 6700k, 16GB Ram
Apollo Firewire, Focusrite OctoPre
UAD octo dsp (Apollo quad and PCIe quad)
Faderport 16
Softube Console 1
Behringer BCR2000 (for plugin control)
User avatar
by TheTwangmeister on Thu Sep 09, 2021 1:27 am
And why can't I create a support ticket?

When I do I get this message

"sphere.presonus.com says

There was an error creating your ticket. Please try creating a ticket directly through our support portal"

Surely that's exactly where I am?

Presonus Sphere
Studio One 5 Pro

Windows 10 Pro 64, Intel Quad Core i7 6700k, 16GB Ram
Apollo Firewire, Focusrite OctoPre
UAD octo dsp (Apollo quad and PCIe quad)
Faderport 16
Softube Console 1
Behringer BCR2000 (for plugin control)
User avatar
by Bbd on Thu Sep 09, 2021 6:46 am
Click below in my signature to create a ticket.

Bbd

Please add your specs to your SIGNATURE.
Search the STUDIO ONE 5 ONLINE MANUAL. Access your MY.PRESONUS account.
OVERVIEW of how to get your issue fixed or the steps to create a SUPPORT TICKET.
Needs to include: 1) One Sentence Description 2) Expected Results 3) Actual Results 4) Steps to Reproduce.


OS: Win 10 x64 Home, Studio One Pro 5.x, Notion 6, Series III 24, Studio 192, Haswell CPU: i7 4790k @ 4.4GHz, RAM: 16GB, Faderport 8/16, Central Station +, PreSonus Sceptre S6, Eris 3.5, Temblor 10, ATOM, ATOM SQ
User avatar
by TheTwangmeister on Mon Sep 13, 2021 5:54 am
Here's a video demonstrating the issue.

https://youtu.be/Yxl-Fv5Z8ZU

Presonus Sphere
Studio One 5 Pro

Windows 10 Pro 64, Intel Quad Core i7 6700k, 16GB Ram
Apollo Firewire, Focusrite OctoPre
UAD octo dsp (Apollo quad and PCIe quad)
Faderport 16
Softube Console 1
Behringer BCR2000 (for plugin control)
User avatar
by TheTwangmeister on Wed Sep 15, 2021 7:40 am
Howdy. Here's an update. I contacted support and the issue is now resolved. I had to go into Device Manager and delete any references to Presonus or Faderport, then restart the PC and re-install Universal Control.

No idea why this happened in the first place, but hopefully won't happen again.

Presonus Sphere
Studio One 5 Pro

Windows 10 Pro 64, Intel Quad Core i7 6700k, 16GB Ram
Apollo Firewire, Focusrite OctoPre
UAD octo dsp (Apollo quad and PCIe quad)
Faderport 16
Softube Console 1
Behringer BCR2000 (for plugin control)
User avatar
by cjbrandt on Wed Nov 17, 2021 5:23 am
I have the same problem with my faderport 8 "one way communication" and i read that the problem is solved by deleting the Presonus and Faderport 8 references from the devicemanager. Do i have to remove them from the Windows device manager or Studio one devicemanager ? Do i also have to disconnect my Atom, Faderport and AR-12 interface from the pc, before i reinstall Univsal control. What is the right way to do it ?
User avatar
by nige108 on Fri Jul 29, 2022 11:18 pm
This doesn’t work for me strangely


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Studio One Pro 4.6
Focusrite Clarett 4 Pre
Windows 10
Intel Core i7 5820K Haswell-E 6-Core
Gigabyte X99P-SLI
Corsair Vengeance 32GB (2x16GB) DDR4 3000Mhz
Samsung 850 EVO 250GB Solid State Drive
x2 Western Digital 500GB Black 3.5"
Radeon R7 250 2GB 128-bit DDR3 - PCI Express 3.0 - HDCP Ready Video Card

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