FaderPort 8 and FaderPort 16 General Discussion
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Hello everyone,
I own a Faderport 8 v3.4.3 and use Studio One v4.6.1 Pro on Windows 10 64 bits system. When I reassign some functions on my faderport and the restart Studio One, I lose all the reassigned functions and everything is set back to default configuration.
Some Faderport 2018 users experienced the same issue viewtopic.php?f=392&t=33775
and I also saw some testimonies on the facebook group for some Faderport 8/16 users.
Does someone experience the same issue or have a solution ? I opened a support ticket but I didn't get answer for now.
Thanks in advance.
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by TomTama on Sun May 17, 2020 7:13 am
I have the same issue. I opened a ticket with Presonus. They had me delete the Studio One Settings folder (after making a copy) and restart S1. They hoped this would solve the problem, but it didn't. I reported this back to them and for some reason, they just closed the ticket.

2013 Mac Pro 3 GHz 8-Core Intel Xeon E5, TB2, 64GB RAM, Mojave 10.14.6, Dell 43" 4K Monitor, Luna Display, 2X Apollo x8, Apollo x8p, UAD OCTO TB3 Satellite, UAD QUAD TB3 Satellite, UAD V9.11, UA OX 1.2, Studio One 4.6.1, Dangerous Dbox+, Dangerous 2-Bus LT, MiniDSP w/Dirac 2.0, Behringer PowerPlay P16-M & P16-I, Faderport 16, ATOM, Akai Advance 49, Focal Twin 6be, Focal Sub6
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by METALPLATED1 on Wed May 20, 2020 6:45 pm
Same here, I just posted a reply in the faderport 2018 discussion. They ghosted me too, I'm super pissed about this and the melodyne bug as well. It's a pain in the @%#^ ! To be fair I would have been content with the wait for a future update non answer that they gave had they not ghosted me twice and closed my ticket. The issue is not resolved presonus..........!
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by TomTama on Fri May 22, 2020 7:51 am
I opened a new ticket about a week ago. They asked me to delete the settings folder again after I had already told them a tried it without success. They then had me send them a couple of configuration files that did confirm the change I made is saved after closing S1 but is getting overwritten upon opening S1. The S1 team has now punted to the Faderport team. I haven't heard from the Faderport team in three days.

I have a feeling this is not going to get resolved any time soon.

2013 Mac Pro 3 GHz 8-Core Intel Xeon E5, TB2, 64GB RAM, Mojave 10.14.6, Dell 43" 4K Monitor, Luna Display, 2X Apollo x8, Apollo x8p, UAD OCTO TB3 Satellite, UAD QUAD TB3 Satellite, UAD V9.11, UA OX 1.2, Studio One 4.6.1, Dangerous Dbox+, Dangerous 2-Bus LT, MiniDSP w/Dirac 2.0, Behringer PowerPlay P16-M & P16-I, Faderport 16, ATOM, Akai Advance 49, Focal Twin 6be, Focal Sub6
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by TomTama on Thu May 28, 2020 11:00 am
This is the last reply I received from PreSonus support on this issue.

Hello

Thank you for getting back to us.

Based on the information, It looks like you're experiencing a technical bug within our system.

Thank you for bringing this to our attention—feedback from customers like you is a critical asset to the improvement of our hardware and software!

We will alert you through a support ticket follow-up to notify you if and when an update is available and where to get it.

Thank you again for all your patience with us while we work to figure out the root causes.

2013 Mac Pro 3 GHz 8-Core Intel Xeon E5, TB2, 64GB RAM, Mojave 10.14.6, Dell 43" 4K Monitor, Luna Display, 2X Apollo x8, Apollo x8p, UAD OCTO TB3 Satellite, UAD QUAD TB3 Satellite, UAD V9.11, UA OX 1.2, Studio One 4.6.1, Dangerous Dbox+, Dangerous 2-Bus LT, MiniDSP w/Dirac 2.0, Behringer PowerPlay P16-M & P16-I, Faderport 16, ATOM, Akai Advance 49, Focal Twin 6be, Focal Sub6

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