StudioLive AR8, AR12 and AR16 Hybrid Mixers
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My english is bad but hope you can understand me.

I just bought new AR16 USB mixer and my Windows 7 service pack 1 with platform update doesn't recognize it.

I installed Universal Control 2.0 and chose drivers for AR mixers. During installation there is no any troubles or system messages about errors but after this the mixer just don't recognized by OS.

What am i doing wrong?

Sorry for my english again
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by SwitchBack on Sat Mar 25, 2017 2:02 pm
Happened to me too.

Install Universal Control on the computer, connect the mixer, navigate to the Device Manager and find the entry for the mixer. Then update the driver manually (search on this computer).

Repeat the driver update for every USB port you may want to use for the mixer.
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by eduardgerber on Sun Mar 26, 2017 11:48 am
Hi. Thank you for help but it didnt work. :(
I installed UC, after installation connected the mixer. Then in the Device Manager i found StudioLive AR16 mixer. I tried to manually update the driver just as you said but it didn't work. Or maybe i do something wrong.

"Repeat the driver update for every USB port you may want to use for the mixer."
Can you explain this in more detail please?
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by eduardgerber on Sun Mar 26, 2017 9:15 pm
Solved.

The problem was that i installed wrong platform update. KB2670838 instead of KB3033929

I think it will be cool if PreSonus add in the description of UC that on Windows 7 platform update is KB3033929

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