Discuss the new Studio 192 and Studio 192 Mobile here
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Hello friends! I purchased the 192 about two months ago. It worked fine for the first two weeks, then eventually stopped. The audio began to distort after roughly 1-2 minutes of play time until it was only distortion. It sort of sounded bit crushed.

For the past month I've had a ticket open with support and unfortunately has yielded no solutions. They've been nice, and I appreciate their attempt to help me fix the issue. I do need it fixed though, and so I'm wondering if there's some genius member browsing these forums maybe?!



Computer Specs:

MacBook Pro (late 2013)

High Sierra 10.13.2

2.3 GHz Intel Core i7

16 GB 1600 MHz DDR3



The details:

- High Sierra

- using a USB 2.0 cable

- Audio distorts in iTunes/YouTube/Ableton/Logic/Everything

- Firmware and UC are up to date

- Have tried older versions of UC/firmware

**************************************

I tried the 192 on another MacBook Pro with very similar specs (late 2015) and it worked for a couple weeks just fine and then the same issue started. Nothing changed - just out of the blue audio began to distort.



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I tried the 192 on my brand new iMac and it seems to work with no issues. It hasn't been a few weeks though so who knows.

**************************************

Support suggested I partition my HD and reinstall High Sierra. I did one better - wiped my HD entirely and did a clean install of High Sierra. The problem is STILL there, only slightly different. Now it'll play audio for 5-10 minutes (instead of the original 1-2).



BONUS:

I've tried different USB cables

I've tried balanced and unbalanced cables

I've tried using only headphones, and everyone output on the device

I've tried uninstalling and reinstalling UC and updating the firmware countless times

I haven't tried throwing the device off my deck onto the concrete.



Is this a persons issue, or an apple issue?



Garret
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by jpettit on Tue Jan 16, 2018 6:46 pm
Have you opened a ticket with support?
Sound like it may be a bad unit.

Please add your specs to your SIGNATURE.
OVERVIEW of how to get your issue fixed.
Search the ONLINE MANUAL, Create a SUPPORT TICKET and or Post Issue.
Needs to include: 1) One Sentence Description 2) Expected Results 3) Actual Results 4) Steps to Reproduce.


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by garretmyers on Tue Jan 16, 2018 7:11 pm
jpettit wroteHave you opened a ticket with support?
Sound like it may be a bad unit.


Yes I have and the ticket has been open for about a month with tons of exchanges back and forth.

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