Discuss the new Studio 192 and Studio 192 Mobile here
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This seems to be an issue reported when 2.9.0 was released. Somehow I managed to skip 2.9.0 (which I believe they removed), but 2.9.1 was released today and I attempted to update to it (I was unaware of 2.9.0 issues). The install was fine and after I started UC, it said there was a firmware update and so I did it. After the update and restarting the device, the light stays red and UC says my device is unresponsive (DSP version is vInvalid). I tried to update firmware again, but it said it's already up to date.

I rolled back to UC 2.8 and still it doesn't work. I then rolled back to 1.5 where the update firmware anyway option is available, but it fails with error 2010.

I have now opened a support ticket. Did anyone with the issue on 2.9.0 manage to get it resolved? I see the forum post is locked.
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by jesusrivera2 on Wed Oct 10, 2018 5:18 pm
I updated to version 2.9.0 and the update broke my 192. I'm waiting for my unit to get fix. it is almost a month with this issue. I think presonus needs to stay on version 2.8 until they solve this issue, or warn user about update to 2.9 or 2.9.1.
My first time having real problems with presonus hardware. :(

Crosshair Formula V, Windows 10 1809, 16 Gb Ram, FX 6300, Presonus Studio 192. Cubase 9.5, Ableton 10, Studio one Artist
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by craigdunford on Wed Oct 10, 2018 6:45 pm
What is the status of your ticket open with support? Have they said what they plan to do to fix the issue?
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by jesusrivera2 on Wed Oct 10, 2018 6:59 pm
craigdunford wroteWhat is the status of your ticket open with support? Have they said what they plan to do to fix the issue?

My ticket is close and I'm waiting for my 192 unit. When i get back my unit, I'm not going to update the firmware again, i think I'm going to stay on version 2.8.
I'm afraid this issue happen again when i update the firmware again. :|

Crosshair Formula V, Windows 10 1809, 16 Gb Ram, FX 6300, Presonus Studio 192. Cubase 9.5, Ableton 10, Studio one Artist
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by craigdunford on Wed Oct 10, 2018 7:11 pm
So they had you ship it back for repairs? How old was yours and was it still under warranty? My is nearly 3 years old and I don't think it is covered anymore.
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by jesusrivera2 on Wed Oct 10, 2018 7:22 pm
craigdunford wroteSo they had you ship it back for repairs? How old was yours and was it still under warranty? My is nearly 3 years old and I don't think it is covered anymore.

I think you need to talk to a support tech with your ticket, i don't know much about repairs. Make sure ur 192 unit is register.

Crosshair Formula V, Windows 10 1809, 16 Gb Ram, FX 6300, Presonus Studio 192. Cubase 9.5, Ableton 10, Studio one Artist
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by craigdunford on Wed Oct 10, 2018 7:31 pm
Yeah I have a support ticket opened in the very early stages. Just wondering how yours played out.
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by jesusrivera2 on Wed Oct 10, 2018 7:39 pm
craigdunford wroteYeah I have a support ticket opened in the very early stages. Just wondering how yours played out.

Is always better to have backup until presonus fix ur issue.
Presonus is going to take time to fix ur unit.

Crosshair Formula V, Windows 10 1809, 16 Gb Ram, FX 6300, Presonus Studio 192. Cubase 9.5, Ableton 10, Studio one Artist
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by myronn369 on Wed Oct 10, 2018 10:11 pm
Same thing here Craig, open a ticket today. haven't been able to find a answer online.
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by jesusrivera2 on Wed Oct 10, 2018 10:48 pm
myronn369 wroteSame thing here Craig, open a ticket today. haven't been able to find a answer online.

The only way is to talk to the support tech.
I think presonus does not know how to fix this issue.
Best way is to open a ticket. I have being dealing with this issue for a month and it takes time to fix this issue. I'm waiting for my 192 unit, this issue is really a pain, since is my daily tool.
I have an old interface backup, until my unit arrive.

Crosshair Formula V, Windows 10 1809, 16 Gb Ram, FX 6300, Presonus Studio 192. Cubase 9.5, Ableton 10, Studio one Artist
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by sherofiguess on Thu Oct 11, 2018 7:31 am
OMG!!!!!!!!!!!!!!! Same here, 2.9 bricked mine, I worked extensively with tech support and they finally sent out a replacement. I got it last week but waited until yesterday to register it, it was working fine, and along comes this 2.9.1 update(which in hindsight I should have ignored) but I guessed they fixed the problem from 2.9 (the update now message at the top is also annoying). Anyway I had no such luck, now I'm on my second bricked studio 192!!!! This is like a recurring nightmare at this point. I setup a completely different workstation, with a new OS install while I was out of commission, and the 192 failed while the computer was off, I was wanting it to boot to pre-amp mode.

3.06GHz Dual 6-Core Xeon X5675, 24GB RAM, Win 10 Pro, SSD, PreSonus Studio 192, E-MU 1820m, Maschine Studio, Maschine MK3, Komplete Ultimate 11, Komplete Kontrol S61, MPC Touch, Maschine Jam, E-MU X-board 49, Faderport, Pro Tools 2018.7
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by jesusrivera2 on Thu Oct 11, 2018 7:44 am
sherofiguess wroteOMG!!!!!!!!!!!!!!! Same here, 2.9 bricked mine, I worked extensively with tech support and they finally sent out a replacement. I got it last week but waited until yesterday to register it, it was working fine, and along comes this 2.9.1 update(which in hindsight I should have ignored) but I guessed they fixed the problem from 2.9 (the update now message at the top is also annoying). Anyway I had no such luck, now I'm on my second bricked studio 192!!!! This is like a recurring nightmare at this point. I setup a completely different workstation, with a new OS install while I was out of commission, and the 192 failed while the computer was off, I was wanting it to boot to pre-amp mode.

Presonus needs to stop updating the 192 unit until they find what is causing this problem.
I don't want to get the same isssue every time a get to update the unit. Again Presonus needs to warn people about this new updates, both 192 unit have the same problems.
Last edited by jesusrivera2 on Thu Oct 11, 2018 7:45 am, edited 1 time in total.

Crosshair Formula V, Windows 10 1809, 16 Gb Ram, FX 6300, Presonus Studio 192. Cubase 9.5, Ableton 10, Studio one Artist
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by craigdunford on Thu Oct 11, 2018 7:45 am
sherofiguess wroteOMG!!!!!!!!!!!!!!! Same here, 2.9 bricked mine, I worked extensively with tech support and they finally sent out a replacement. I got it last week but waited until yesterday to register it, it was working fine, and along comes this 2.9.1 update(which in hindsight I should have ignored) but I guessed they fixed the problem from 2.9 (the update now message at the top is also annoying). Anyway I had no such luck, now I'm on my second bricked studio 192!!!! This is like a recurring nightmare at this point. I setup a completely different workstation, with a new OS install while I was out of commission, and the 192 failed while the computer was off, I was wanting it to boot to pre-amp mode.


Did you have to send yours back to get a replacement?
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by sherofiguess on Thu Oct 11, 2018 12:06 pm
craigdunford wrote
sherofiguess wroteOMG!!!!!!!!!!!!!!! Same here, 2.9 bricked mine, I worked extensively with tech support and they finally sent out a replacement. I got it last week but waited until yesterday to register it, it was working fine, and along comes this 2.9.1 update(which in hindsight I should have ignored) but I guessed they fixed the problem from 2.9 (the "update now" message at the top is also annoying). Anyway I had no such luck, now I'm on my second bricked studio 192!!!! This is like a recurring nightmare at this point. I setup a completely different workstation, with a new OS install while I was out of commission, and the 192 failed while the computer was off, I was wanting it to boot to pre-amp mode.


Did you have to send yours back to get a replacement?


Yes I did have mine sent in, but only after two weeks of following all the steps that tech support asked me to try in failed attempts to solve the problem.
Last edited by sherofiguess on Thu Oct 11, 2018 6:50 pm, edited 1 time in total.

3.06GHz Dual 6-Core Xeon X5675, 24GB RAM, Win 10 Pro, SSD, PreSonus Studio 192, E-MU 1820m, Maschine Studio, Maschine MK3, Komplete Ultimate 11, Komplete Kontrol S61, MPC Touch, Maschine Jam, E-MU X-board 49, Faderport, Pro Tools 2018.7
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by craigdunford on Thu Oct 11, 2018 12:52 pm
Looks like 2.9.1 has been pulled. I see 2.8.0 as latest on the download site.
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by sherofiguess on Thu Oct 11, 2018 1:46 pm
craigdunford wroteLooks like 2.9.1 has been pulled. I see 2.8.0 as latest on the download site.


I see the same thing, and they have a warning on 2.9.1 downloads on other devices pages now
https://www.presonus.com/products/Quantum/downloads

"WARNING: Users of Studio 192, Studio 192 Mobile and ATOM devices should NOT use Universal Control 2.9.1 and should use UC 2.8 until further notice."

3.06GHz Dual 6-Core Xeon X5675, 24GB RAM, Win 10 Pro, SSD, PreSonus Studio 192, E-MU 1820m, Maschine Studio, Maschine MK3, Komplete Ultimate 11, Komplete Kontrol S61, MPC Touch, Maschine Jam, E-MU X-board 49, Faderport, Pro Tools 2018.7
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by jBranam on Thu Oct 11, 2018 5:09 pm
Gee :roll:

Ryzen 5 1600 : Asrock AB350M Pro4 : 32Gb 2400 RAM : Win10 64bit :

thought i hit rock bottom... but i ain't there yet
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by sherofiguess on Fri Oct 12, 2018 11:36 am
Another small detail, if you're running Mac OS and have a Studio 192, you should not update to 10.14 Mojave because UC 2.8 is not compatible/supported on Mojave

3.06GHz Dual 6-Core Xeon X5675, 24GB RAM, Win 10 Pro, SSD, PreSonus Studio 192, E-MU 1820m, Maschine Studio, Maschine MK3, Komplete Ultimate 11, Komplete Kontrol S61, MPC Touch, Maschine Jam, E-MU X-board 49, Faderport, Pro Tools 2018.7

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